Purchased Premium, still under free trial but I'm not getting any premium benefits.

[user-removed]

Title says it all I guess, I just signed up for the 30 day trial as well as a recurring subscription but both the Spotify program on my PC and the app on my Galaxy S3 are saying I'm not a Premium member, and I'm still getting commercials.

[user-removed]

Hey there,

Try to log out and then log in back to Spotify as first step. Also make sure you have right account open in your app.

Let me know if this getting better or not.

Darren Styles forever. 😉

[user-removed]

Hello!

Thanks for the quick reply! I've logged in and out of both the Windows program, as well as the mobile app a few times now. I've also done a reinstall of the app on my phone, restarted the phone as well.

[user-removed]

Hey,

Very sad to hear that this is not solved your problem with Spotify 😞

May I suggest to login to your Profile using Spotify.com site from Help and Your account section in Desktop app. Then do you see a Premium subscription at all?

In my account "You are registered for Spotify Premium until 2013-10-07.".

So if you see this, it maybe takes some time before Spotify will find your updated status.

[user-removed]

It does indeed say that I have an active subscription, it's possible it may just be taking some time for everything to be processed, I'll give it a few hours and then post a reply to let you know if anything has changed.

Thanks for the great support, keep up the good work! 🙂

[user-removed]

Thanks.

Actually I'm just user like you. But I always enjoy to help folks like you.

Enjoy your day, hopefully very soon without ads. 😉

The Spotify is providing support here with moderators and communty managers.

I just help when I have time or interests. I'm not working in Spotify.

But this is really nice to hear I helped you. 🙂

[Kudels]

Hi i just uppgraded my acc to premium from  10 ours/month to premium im having exactly the same problem as im goin skiing tomorrow it really sox to not know if i will make it work or not.