Spotify premium doesn't work

[Claris]

Hi,   When I try to use Spotify on my iPhone, it says I have to download spotify premium. The problem is, I already have spotify premium. In the account center it says I have an active premium subscription.   Could you please fix this problem?   Kind regards.

[skh123]

I got the same issue, activated my account this morning and according to the site and the confirmation mails my account is now premium. But when I try to use spotify on my phone, it says I still need to buy premium.

[MLavine]

I seem to be having the same problem. I just updated my account to premium and cannot play any music on my iphone 4 and its saying i still need to upgrade to premium

[Donqui77]

Having the same issue, I have upgraded to premium but still have adverts on desk top version and iPhone 4Gs app will not work, it keeps saying I need to upgrade to premium. Very annoying.

[Melmo]

I too am having the same issue.

Have tried logging in and out, removal of ap and reinstall, a clean reinstall and can't get it to work. Still same error message! frustrating!

[leespineylee]

I purchased premium after the trial. I can't use spotify on my phone still. 

[elinh78]

I am having the same issue.  Says I have to premium but I am.  I checked my account and says it is premium?  Sucks bc I cannot access songs offline 😞  What is the fix??

[JD4BUD]

Ive got the same problem, Ive just bought the premium on my laptop but its telling me I need to upgrade on my android but when I do my account says Ive already got it. tried cancelling subscription and re opening and removing the app and reinstalling but still isnt happening?

[JenniK]

Hey, I have the same problem as well. Premium isn't registering on my computer or iPhone. Any help?

[leespineylee]

Ok, two days ago I upgraded from Unlimited to Premium. When I log into my account on spotify.com and go to the account section it says that I have an active Premium subscription. However, I can't listen to any music on my phone. When I try to play a track I get a pop up telling me that I don't have Premium. I've tried clearing the cache of the Spotify app, deleting it and reinstalling it but to no avail. I also just linked my Facebook account to my Spotify account (I hadn't done this yet) in the hopes that this would resolve my issue but I still can't play any music.

[LordDeLanghe]

Same. it's been about an hour now. I've reset my pc and phone while signed out on everything. Still says Unlimited on PC and phone, even though the site says i have premium

[flanarytracy]

I have the same problems has anyone found a solution yet??

[LordDeLanghe]

same here:(

[LordDeLanghe]

also, the notifications thing is broken now, so that's helpful...

[LordDeLanghe]

upgraded to premium, still says unlimited on pc and phone won't register premium either. tried restarting both and clearing temp files and all that 😞

[LordDeLanghe]

also, my notifications tell me sorry, we can't retrieve notifications right now

[Jaclynw]

Me toooooo. It's driving me nuts.

[jox72]

Seems like I'm not alone! Please fix this. I am getting pissed off! 😞
I am not gonna take being ripped of one whole day of premium.. I want it back 😞

[MEI1221]

Even though I am a premium I am unable to access the playlists on my I phone 4 

[Monkeygrip]

I have recently purchased the upgrade and have received a receipt for my payment. My phone app and computer application are still not registering that I have upgraded and thus I must still be online to listen to music as well as deal with annoying ads. The website says I am a premium member. I have logged in and out and re-installed programs. Please help!

[user-removed]

I am having the same problem as well. I am at least glad I am not the only one having a problem. They are hopefully doing their best to fix this problem ASAP.