Spotify premium doesn't work

[Claris]

Hi,   When I try to use Spotify on my iPhone, it says I have to download spotify premium. The problem is, I already have spotify premium. In the account center it says I have an active premium subscription.   Could you please fix this problem?   Kind regards.

[user-removed]

mine is doing the same thing! i am rather annoyed by this because the whoie reason i bought premium was to stream music on the go. I have reinstalled it about 7 times now and it still doesnt realize that i have purchased the premium package. if it isnt fixed sooner than later, then i am going to be very unhappy.

[hixhax67]

I love spotify, but I just almost can't take all these problems anymore, I don't want to leave you spotify, but you are not giving us users much of a choice here, PLEASEEEE fix this problem, its EVERYWHERE, stop telling us to send emails to your sales guys, and FIX THE GODDAMN PROBLEM.

[user-removed]

I have also downloaded the Premium Trial and it isn't functioning properly. My account information says that I am Premium but I still can not use the Mobile App and I am still getting commercials.

[user-removed]

I upgraded to premium earlier today. it actually updated on my pc, but not on my android. i have an htc incredible 2. everytime i try to stream music it says "must have premium". i have restarted my phone and reinstalled the ap about 7 times now and it still isnt working. i am getting rather annoyed by this and if it doesnt get fixed then i would like my money back. i didnt pay for something that i already had for free.

[Jaclynw]

Hey there,

My account won't let me play music. It says I need spotify premium, but I have it. Please PLEASE help!!! I need this music for work!!

-jaclyn

[bowmanm]

im having the same problem... i want this fixed soon im not getting the service you took my money for...

[engrey]

Just renewed my subscription and I'm getting the same problem. I am not able to use my spotify mobile phone app and the desktop spotify is not registering as premium.

[rajiano]

Without sounding like someone jumping on the topic, I have the same problem. It is very frustrating. Can this be fixed ASAP??

[ebrall]

I purchased premium today, and got a receipt. After purchasing it I downloaded the Spotify app and logged in. It recognizes my account and shows my playlists. However, when I try to play then it tells me that I do not have a premium account and cannot play on mobile. Help!?

[ebrall]

I purchased premium today, and got a receipt. After purchasing it I downloaded the Spotify app and logged in. It recognizes my account and shows my playlists. However, when I try to play then it tells me that I do not have a premium account and cannot play on mobile. Help!?

[elenaskum]

I have the same problem! Frustrating... 

[emcough]

I bought premium too, no premium features are working for me on my desktop, laptop, or iphone. Until the problem is fixed i feel like users should be able to have it free no charge as a courtsey for spotify not having their program working completely successful yet. How are you going to charge for something that isn't working right? Please fix!

[Billb0872]

Same issue for me

[Jupitar]

I purchased premium a few hours ago from a free account and after several attempts at uninstalling, reinstalling, contacting customer service and searching the forums, I couldn't find a fix for this. Does anyone have any idea whats going on?

[DarkApprentice]

I am having the same problem, I bought premium and now it's not showing up, and I have no access to any features of premium, it is as if I didn't pay(which I did).

[Jupitar]

Same with me. Fresh install, log out login, clearing cache and contacting customer service all don't work. I wonder when this will be taken care of, because if it isn't soon I am filing a dispute with the bank and getting my money back

[bowmanm]

i got my computer to upgrade by reinstalling it but ive tried reinstalling the app on my iphone 5 times and it wont upgrade

[LoriH91]

same issue here.  Never did get my 30 days free, either & can't get a response from tech support

[LordDeLanghe]

neither of mine will work. i tried updating the android app and now my phone just whitescreens when i try to load it.

[Kawalker]

I recently upgraded to premium and everytime I try to make a playlist available offline it tells me that is a premium feature only. Everything says I have an active premium account, please help!