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Upgrade to premium hasn't registered

Upgrade to premium hasn't registered

Hi there,

 

I recently upgraded my account from Free user to Premium. When I  purchased it the site was telling me I could upgrade unless I logged into my desktop NOT as an administrator. I set a new user and tried again but now can't get back to the download page. The system is still logging me in as a Free user even though I have a PayPal receipt stating that I have paid for it.

 

Any ideas anyone...? Help much appreciated...

Reply
2 Replies

Same problem here. Looking forward to answers.

 

B

AJK47 - I've responded to you by email on this. Check your inbox!

 

vikenp88BV - please drop us a line through our contact form if you haven't already.

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