Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My Question or Issue
The screen on my Car Thing appears blurred when navigating thru pages. After some time on a single page it starts to 'clear up' but this is very distracting when scrolling through a playlist or my library. Attached are some examples. Does anyone else have this issue or a fix? I have tried factory resetting.
Solved! Go to Solution.
Thanks for reaching out and welcome to the Community!
Could you try switching the outlet you're plugged in? If you have the Car Thing connected to the cigarette lighter, please switch to a USB outlet and vice versa.
Keep us posted on how it goes.
That doesn't look normal to me. I haven't had this happen to the screen on my Car Thing.
Have you tried any other troubleshooting steps? Is this still happening?
Thanks for the responses. I tried the USB port in my car rather than the cigarette lighter but got an error saying to use the adapter that was included with the device.
I am getting the streaky screen with the original adapter still. Also tried an additional USB adapter I had but same result unfortunately.
Thank you for getting back.
In this case we recommend reaching out to our Car Thing support team using one the "Contact us" option here, and then following the route for Car Thing. They'll happily take a closer look and recommend how to best resolve the issue.
Thank you - I have been in touch with support and sent some additional videos of my issue.
I will follow up here if it is resolved.
Car Thing can be plugged into a USB port as long as long as it has enough power. Usually it needs at least 12W. Your car's USB port probably doesn't have enough power which is usually the case when it comes to car USB ports.
In my opinion this looks like an issue with the screen itself and not software / power related but support should be able to help you get this sorted.
Interestingly enough, the issue has resolved itself without any further action and has been working as expected for about a week or so now. Thanks for the quick responses all!
Hi there @Eedenn,
Thank you for your reply and confirmation.
We're really glad to see that everything works as it should for you.
Let us know if we can help you with anything else 🙂
Did you do anything to fix this issue? Mine has started this same issue its been about 5 days now. Any info on how to resolve this would be appreciated.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…