Shipping label created, Has not shipped

[Lili20]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I ordered my car thing on 7-30-22 and I got a confirmation email and an email stating that the label for my package was created. It’s been 4 weeks and my package still has not shipped. I called customer service and they stated to give it 30 days. It will be 30 days on Monday and it still hasn’t shipped I find it hard to believe it will arrive Monday. Is anyone having similar issues? With the amount of complaints I see I’m wondering if I should just cancel the order. 

[Alex]

Hi there @Lili20,

Thanks for reaching out about this in the Community.

It's best if you reach out to the customer support team again with your tracking number/ID provided in the order confirmation. They should be able to check what's happening with the delivery. 

Hope this helps. Don't hesitate to reach out again if you have questions.