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[Car Thing] Setup & troubleshooting guide

Hey folks, glad to see you here! We've put together this guide to help you out along your Car Thing journey. Getting a Car Thing Spoiler (Highlight to read) If you haven't already, you can register for one here. When you successfully register, you'll...

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  • Spotify Legend
  • JesseNewsom
  • Casual Listener
  • 39849 Views
  • 48 replies
  • 4 likes
  • Car Thing
    Other
  • 39849 Views
  • 48 replies
  • 4 likes

What do you like most about Car Thing?

Hey everyone, Since announcing the launch of our new smart player Car Thing last week, the enthusiasm we keep receiving in response has been as awesome as the thing itself. More than just a player, it’s your own soundtrack curator when in the car whi...

  • Spotify Legend
  • im_england
  • Regular
  • 14725 Views
  • 26 replies
  • 8 likes
  • 14725 Views
  • 26 replies
  • 8 likes

CarThing launches Spotify app when connected - iPhone

Plan: PremiumCountry: USA DeviceiPhone 13 ProOperating SystemiOS 15.6 I have CarThing installed in my Tesla Model 3. When I park in the garage to charge the car, 12v accessories remain powered on until the vehicle finishes charging and goes into deep...

  • Casual Listener
  • Plan: Premium Country: USA   Device iPhone 13 Pro Operating System iOS 15.6   I have CarThing installed in my Tesla Model 3. When I park in the garage to charge the car, 12v a...
  • greiss122
  • Regular
  • 2087 Views
  • 6 replies
  • 1 likes
  • 2087 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't control iPhone volume with Car Thing anymore...

CarPlay won't adjust the volume on my phone when using the knob. When I turn the knob, the volume bar shows up and updates, but it doesn't change the volume on my phone. It works correctly when I adjust the volume with the phone buttons, and I can se...

  • Regular
  • CarPlay won't adjust the volume on my phone when using the knob. When I turn the knob, the volume bar shows up and updates, but it doesn't change the volume on my phone. It works correctly when ...
  • rogeralan
  • Visitor
  • 2193 Views
  • 8 replies
  • 0 likes
  • 2193 Views
  • 8 replies
  • 0 likes

Superuser Contribution Horrible sound quality in my car stereo

DeviceiPhone 12Operating SystemFender audio system Volkswagen beetle My Question or Issue When I connect my phone to my car stereo through Bluetooth the sound is disgusting. Can anybody help me with this? I have apple music and no problem at all, and...

  • Visitor
  • Device iPhone 12 Operating System Fender audio system Volkswagen beetle   My Question or Issue   When I connect my phone to my car stereo through Bluetooth the sound is disgusting. C...
  • MihailY
  • Moderator
  • 1338 Views
  • 1 replies
  • 0 likes
  • 1338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play thing car controls stopped functioning

Good morning,For the last few days, with my iPhone 12 connected to the car thing, my in car basic controls have been disabled. As in I am unable to skip forward or back tracks using the existing controls I’ve had. These controls worked with car thing...

  • Casual Listener
  • Good morning, For the last few days, with my iPhone 12 connected to the car thing, my in car basic controls have been disabled. As in I am unable to skip forward or back tracks using the existing ...
  • PabloZ1
  • Visitor
  • 930 Views
  • 3 replies
  • 0 likes
  • 930 Views
  • 3 replies
  • 0 likes

car thing messing with playback

PlanPremiumCountryUSADeviceiPhone 8 plusOperating SystemiOS 16My Question or Issuewhen i plug car thing in and it connects to my phone, it makes the now playing & the player from my lock screen disappear, then when the song playing ends or i skip it,...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8 plus Operating System iOS 16 My Question or Issue when i plug car thing in and it connects to my phone, it makes the now playing & the player fro...
  • MattSuda
  • Spotify Star
  • 1912 Views
  • 5 replies
  • 1 likes
  • 1912 Views
  • 5 replies
  • 1 likes

Superuser Contribution Car thing power issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI plugged my car thing into the port with the adapter that came with it in my car, which is l...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I plugg...
  • Episode17
  • Visitor
  • 8615 Views
  • 15 replies
  • 0 likes
  • 8615 Views
  • 15 replies
  • 0 likes

Superuser Contribution Bluetooth trouble

Spotify will only play through my phone speaker, not my car even though it’s connected to my car thing. I’ve had my Spotify car thing for close to a year now and have never had an issue until I let someone connect their phone to it. It worked and we ...

  • Visitor
  • Spotify will only play through my phone speaker, not my car even though it’s connected to my car thing.   I’ve had my Spotify car thing for close to a year now and have never had an issue unti...
  • MattSuda
  • Spotify Star
  • 4968 Views
  • 2 replies
  • 0 likes
  • 4968 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car Thing Not Received!!

Just as the title says, I placed an order for Car Thing on December 6 but I have yet to receive it. It’s been over a month now. I got the email confirmation with my UPS tracking number on the same day. Attached are screenshots of what the tracking in...

  • Newbie
  •     Just as the title says, I placed an order for Car Thing on December 6 but I have yet to receive it. It’s been over a month now. I got the email confirmation with my UPS tracking num...
  • Zay97
  • Newbie
  • 2636 Views
  • 2 replies
  • 0 likes
  • 2636 Views
  • 2 replies
  • 0 likes

Solved!! Car Thing purchase

I am attempting to buy this as a Christmas gift but there does not seem to be an option to add it to the cart. Where can I purchase this? I found out way too late that this was a free item for premium users, but now wondering if it is still available...

  • Newbie
  • I am attempting to buy this as a Christmas gift but there does not seem to be an option to add it to the cart. Where can I purchase this? I found out way too late that this was a free item for premiu...
  • MattSuda
  • Spotify Star
  • 2422 Views
  • 1 replies
  • 0 likes
  • 2422 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Where did the info screen go?

When you return to the infoscreen in the Polestar 2, currently running P2.5 on the car, and the newest Spotify according to Google Play Store.There's no information anymore, telling you that it is Spotify that's playing, and what song.I mean this inf...

Screenshot 2022-12-14 at 06.31.40.png
  • Casual Listener
  • When you return to the infoscreen in the Polestar 2, currently running P2.5 on the car, and the newest Spotify according to Google Play Store. There's no information anymore, telling you that it is ...
  • MihailY
  • Moderator
  • 1512 Views
  • 3 replies
  • 0 likes
  • Infoscreen
    P2
    Polestar
  • 1512 Views
  • 3 replies
  • 0 likes

Superuser Contribution Car Thing breaks Windows Spotify app until it's reinstalled

If Car Thing is turned on while PC Spotify is open, PC Spotify skips through songs in the queue quickly without input. It completely breaks my PC Spotify until I reinstall it.

  • Visitor
  • If Car Thing is turned on while PC Spotify is open, PC Spotify skips through songs in the queue quickly without input. It completely breaks my PC Spotify until I reinstall it.
  • Joan
  • Moderator
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Car Thing refusing to connect

My Car Thing recently started showing that no devices are connected when my phone should be connected. Whenever I try to connect it only does it long enough for my phone to open Spotify, then immediately disconnects, i’ve tried restarting, repairing,...

  • Newbie
  • My Car Thing recently started showing that no devices are connected when my phone should be connected. Whenever I try to connect it only does it long enough for my phone to open Spotify, then immedi...
  • SpikySimonW
  • Regular
  • 1354 Views
  • 2 replies
  • 0 likes
  • 1354 Views
  • 2 replies
  • 0 likes

Why hasn't my Car thing been Shipped?

I ordered the Car thing product on October, it has been two months and I have still not received what I paid for.I check the tracking number and shows that it's still in processing.

  • Visitor
  • I ordered the Car thing product on October, it has been two months and I have still not received what I paid for. I check the tracking number and shows that it's still in processing.
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Getting Past ‘Connect to Power’

PlanPremium DuoCountryUSADeviceiPhone XR Operating SystemiOS 16 My Question or IssueWhen I received my Car Thing I took it to my truck and plugged it in which pulled up a screen saying ‘Use Adapter! To power Car Thing, use the adapter provided with y...

  • Casual Listener
  • Plan Premium Duo Country USA Device iPhone XR   Operating System iOS 16   My Question or Issue When I received my Car Thing I took it to my truck and plugged it in which pulled u...
  • troddeh
  • Newbie
  • 1312 Views
  • 7 replies
  • 0 likes
  • 1312 Views
  • 7 replies
  • 0 likes

Superuser Contribution Car thing won’t boot

My car thing suddenly won’t boot. Upon power up it displays the Spotify logo but won’t go any further. Any suggestions on how to fix this?

  • Casual Listener
  • My car thing suddenly won’t boot.  Upon power up it displays the Spotify logo but won’t go any further.   Any suggestions on how to fix this?
  • OscarDC
  • Moderator
  • 1717 Views
  • 5 replies
  • 0 likes
  • 1717 Views
  • 5 replies
  • 0 likes

Superuser Contribution Car Thing not responding to voice commands

Hello, recently Spotify Car Thing will not respond to voice commands. When I say "hey Spotify" it shows that it is listening, then Immediately says something went wrong. I have tried all the trouble shooting steps and none have worked. Please help.

  • Casual Listener
  • Hello, recently Spotify Car Thing will not respond to voice commands. When I say "hey Spotify" it shows that it is listening, then Immediately says something went wrong. I have tried all the trouble ...
  • firerock31
  • Casual Listener
  • 11819 Views
  • 93 replies
  • 11 likes
  • 11819 Views
  • 93 replies
  • 11 likes

Superuser Contribution [Community][Connect] Really would like to order a Car Thing please make them available to buy

I would like to order a Car Thing please make them available. I would like it for a birthday gift thank you

  • Visitor
  • I would like to order a Car Thing please make them available. I would like it for a birthday gift thank you
  • Eni
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • Connect
  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Carthing availability

Good evening, I wanted to purchase the carthing however it's sold out. Do you know when it will be available for purchase in Canada again anytime soon ? Thank youdanarose8104

  • Newbie
  • Good evening,  I wanted to purchase the carthing however it's sold out. Do you know when it will be available for purchase in Canada again anytime soon ?    Thank you danarose8104
  • MattSuda
  • Spotify Star
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution My car thing backlight is no longer working.

My car thing backlight is no longer working. All other functions of the device are working but I cannot see the screen. If I shine a flashlight into it I can see some portions of the UI.

  • Visitor
  • My car thing backlight is no longer working. All other functions of the device are working but I cannot see the screen. If I shine a flashlight into it I can see some portions of the UI.
  • AlejaR
  • Moderator
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes