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[Car Thing] Setup & troubleshooting guide

Hey folks, glad to see you here! We've put together this guide to help you out along your Car Thing journey. Getting a Car Thing Spoiler (Highlight to read) If you haven't already, you can register for one here. When you successfully register, you'll...

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  • Spotify Legend
  • JesseNewsom
  • Casual Listener
  • 40670 Views
  • 48 replies
  • 4 likes
  • Car Thing
    Other
  • 40670 Views
  • 48 replies
  • 4 likes

What do you like most about Car Thing?

Hey everyone, Since announcing the launch of our new smart player Car Thing last week, the enthusiasm we keep receiving in response has been as awesome as the thing itself. More than just a player, it’s your own soundtrack curator when in the car whi...

  • Spotify Legend
  • im_england
  • Regular
  • 15251 Views
  • 26 replies
  • 8 likes
  • 15251 Views
  • 26 replies
  • 8 likes

Solved!!Superuser Contribution Where did the info screen go?

When you return to the infoscreen in the Polestar 2, currently running P2.5 on the car, and the newest Spotify according to Google Play Store.There's no information anymore, telling you that it is Spotify that's playing, and what song.I mean this inf...

Screenshot 2022-12-14 at 06.31.40.png
  • Casual Listener
  • When you return to the infoscreen in the Polestar 2, currently running P2.5 on the car, and the newest Spotify according to Google Play Store. There's no information anymore, telling you that it is ...
  • MihailY
  • Moderator
  • 1567 Views
  • 3 replies
  • 0 likes
  • Infoscreen
    P2
    Polestar
  • 1567 Views
  • 3 replies
  • 0 likes

Superuser Contribution Car Thing breaks Windows Spotify app until it's reinstalled

If Car Thing is turned on while PC Spotify is open, PC Spotify skips through songs in the queue quickly without input. It completely breaks my PC Spotify until I reinstall it.

  • Visitor
  • If Car Thing is turned on while PC Spotify is open, PC Spotify skips through songs in the queue quickly without input. It completely breaks my PC Spotify until I reinstall it.
  • Joan
  • Moderator
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Car Thing refusing to connect

My Car Thing recently started showing that no devices are connected when my phone should be connected. Whenever I try to connect it only does it long enough for my phone to open Spotify, then immediately disconnects, i’ve tried restarting, repairing,...

  • Newbie
  • My Car Thing recently started showing that no devices are connected when my phone should be connected. Whenever I try to connect it only does it long enough for my phone to open Spotify, then immedi...
  • SpikySimonW
  • Regular
  • 1389 Views
  • 2 replies
  • 0 likes
  • 1389 Views
  • 2 replies
  • 0 likes

Why hasn't my Car thing been Shipped?

I ordered the Car thing product on October, it has been two months and I have still not received what I paid for.I check the tracking number and shows that it's still in processing.

  • Visitor
  • I ordered the Car thing product on October, it has been two months and I have still not received what I paid for. I check the tracking number and shows that it's still in processing.
  • Billy-J
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Getting Past ‘Connect to Power’

PlanPremium DuoCountryUSADeviceiPhone XR Operating SystemiOS 16 My Question or IssueWhen I received my Car Thing I took it to my truck and plugged it in which pulled up a screen saying ‘Use Adapter! To power Car Thing, use the adapter provided with y...

  • Casual Listener
  • Plan Premium Duo Country USA Device iPhone XR   Operating System iOS 16   My Question or Issue When I received my Car Thing I took it to my truck and plugged it in which pulled u...
  • troddeh
  • Newbie
  • 1373 Views
  • 7 replies
  • 0 likes
  • 1373 Views
  • 7 replies
  • 0 likes

Superuser Contribution Car thing won’t boot

My car thing suddenly won’t boot. Upon power up it displays the Spotify logo but won’t go any further. Any suggestions on how to fix this?

  • Casual Listener
  • My car thing suddenly won’t boot.  Upon power up it displays the Spotify logo but won’t go any further.   Any suggestions on how to fix this?
  • OscarDC
  • Moderator
  • 1743 Views
  • 5 replies
  • 0 likes
  • 1743 Views
  • 5 replies
  • 0 likes

Superuser Contribution Car Thing not responding to voice commands

Hello, recently Spotify Car Thing will not respond to voice commands. When I say "hey Spotify" it shows that it is listening, then Immediately says something went wrong. I have tried all the trouble shooting steps and none have worked. Please help.

  • Casual Listener
  • Hello, recently Spotify Car Thing will not respond to voice commands. When I say "hey Spotify" it shows that it is listening, then Immediately says something went wrong. I have tried all the trouble ...
  • firerock31
  • Casual Listener
  • 12177 Views
  • 93 replies
  • 11 likes
  • 12177 Views
  • 93 replies
  • 11 likes

Superuser Contribution [Community][Connect] Really would like to order a Car Thing please make them available to buy

I would like to order a Car Thing please make them available. I would like it for a birthday gift thank you

  • Visitor
  • I would like to order a Car Thing please make them available. I would like it for a birthday gift thank you
  • Eni
  • Moderator
  • 426 Views
  • 1 replies
  • 0 likes
  • Connect
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Carthing availability

Good evening, I wanted to purchase the carthing however it's sold out. Do you know when it will be available for purchase in Canada again anytime soon ? Thank youdanarose8104

  • Newbie
  • Good evening,  I wanted to purchase the carthing however it's sold out. Do you know when it will be available for purchase in Canada again anytime soon ?    Thank you danarose8104
  • MattSuda
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution My car thing backlight is no longer working.

My car thing backlight is no longer working. All other functions of the device are working but I cannot see the screen. If I shine a flashlight into it I can see some portions of the UI.

  • Visitor
  • My car thing backlight is no longer working. All other functions of the device are working but I cannot see the screen. If I shine a flashlight into it I can see some portions of the UI.
  • AlejaR
  • Moderator
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car thing hasn’t shipped

PlanPremiumCountryUnited States My Question or IssueHello all,I bought a car thing 3 weeks ago and I have yet to receive a confirmation email or the car thing itself. help?

  • Casual Listener
  •   Plan Premium Country United States   My Question or Issue Hello all, I bought a car thing 3 weeks ago and I have yet to receive a confirmation email or the car thing itself. &nbs...
  • TheMalevolentOne
  • Casual Listener
  • 7522 Views
  • 34 replies
  • 4 likes
  • 7522 Views
  • 34 replies
  • 4 likes

Superuser Contribution Please explain this claim in Car Thing advertising

Here’s where I’m confused. Your product sales page reads“Car Thing is its own thing - Let your phone do phone stuff. Car Thing has one job and does it awesomely.”Now I understand that car thing needs the phone for Internet access. However according t...

  • Music Fan
  • Here’s where I’m confused. Your product sales page reads “Car Thing is its own thing - Let your phone do phone stuff. Car Thing has one job and does it awesomely.” Now I understand that car th...
  • Lyubka
  • Moderator
  • 1690 Views
  • 5 replies
  • 0 likes
  • 1690 Views
  • 5 replies
  • 0 likes

Superuser Contribution Installation issue with Car Thing

I'm having trouble installing the car thing in my car. It says go to settings and then go to "car" and look for car thing. Unfortunately I cannot locate "car" in my settings. I am a premium user

  • Visitor
  • I'm having trouble installing the car thing in my car. It says go to settings and then go to "car" and look for car thing. Unfortunately I cannot locate "car" in my settings. I am a premium user &nb...
  • Alex
  • Spotify Legend
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to "Remove" Car Thing?

I have the latest Android version of Spotify and successfully connected the Car Thing to the app and it works ok. But, because the Car Thing does not have a "Hide" button or even support "Hide this song" voice command, this is a deal breaker for me. ...

  • Music Fan
  • I have the latest Android version of Spotify and successfully connected the Car Thing to the app and it works ok.   But, because the Car Thing does not have a "Hide" button or even support "Hi...
  • angelyquep
  • Visitor
  • 1969 Views
  • 2 replies
  • 0 likes
  • 1969 Views
  • 2 replies
  • 0 likes

Superuser Contribution Show full library category instead of "More" button

PlanPremiumCountryUnited States DeviceiPhone 6Operating SystemiOS 15 My Question or IssueI think it would be much safer and efficient if, when I choose a library category ("Playlists", "Podcasts", etc.), Car Thing would allow me to scroll through all...

  • Newbie
  • Plan Premium Country United States   Device iPhone 6 Operating System iOS 15   My Question or Issue I think it would be much safer and efficient if, when I choose a library categ...
  • Alex
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car Thing option not available in settings

PlanPremiumCountryUSADeviceiPhone 12 proOperating System14.7.1 My Question or IssueI've recently moved to the states from Australia, and got my hands on a Car Thing, however i am unable to locate the Option in settings to continue set-up. I've made s...

  • Newbie
  • Plan Premium Country USA Device iPhone 12 pro Operating System 14.7.1   My Question or Issue I've recently moved to the states from Australia, and got my hands on a Car Thing, however ...
  • OscarDC
  • Moderator
  • 2533 Views
  • 3 replies
  • 0 likes
  • 2533 Views
  • 3 replies
  • 0 likes

How to control other media on Car Thing

PlanPremiumCountryUSDeviceiPhone 12Operating SystemiOS 15.2.1 My Question or IssuePer the latest press release (https://newsroom.spotify.com/2022-04-07/spotifys-car-thing-device-debuts-new-features/), we should be able to control other media using an...

  • Casual Listener
  • Plan Premium Country US Device iPhone 12 Operating System iOS 15.2.1   My Question or Issue Per the latest press release (https://newsroom.spotify.com/2022-04-07/spotifys-car-thing-dev...
  • volodoscope
  • Newbie
  • 5531 Views
  • 7 replies
  • 0 likes
  • 5531 Views
  • 7 replies
  • 0 likes

Superuser Contribution Is there a way to hide recently played podcasts?

I sometimes listen to podcasts that I don't necessarily want everyone else seeing when they get in the car. Just wondering if there's a way of keeping some private so when my phone is running through the Car Play my kids can't see that I'm listening ...

  • Visitor
  • I sometimes listen to podcasts that I don't necessarily want everyone else seeing when they get in the car. Just wondering if there's a way of keeping some private so when my phone is running throug...
  • MihailY
  • Moderator
  • 850 Views
  • 1 replies
  • 0 likes
  • 850 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car thing blank screen

my car thing when turned on displays a black blank screen. When I connect to my phone, I can hear the voice saying “let’s take a tour” but the screen is still blank. I can’t try resetting it because I can’t see the screen.

  • Visitor
  • my car thing when turned on displays a black blank screen. When I connect to my phone, I can hear the voice saying “let’s take a tour” but the screen is still blank. I can’t try resetting it because ...
  • FatBo18
  • Visitor
  • 2703 Views
  • 2 replies
  • 1 likes
  • 2703 Views
  • 2 replies
  • 1 likes