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i got my car thing in late march, and i have not been able to get it to work. it connects to my phone and car, but it is stuck on the pink “take a tour” screen. i cant press anything on the screen and cant interact. i’ve reconnected it many times, any ideas?
Hey there @tylersittner,
Thanks for the post.
Sorry to hear that the CarThing isn't working as expected.
I'd recommend doing a factory rest on the device:
If that doesn't help check out this support article for more helpful tips.
Keep us posted on how you get on.
i would, but the device physically won’t go past that screen. none of the buttons or screen does anything.
Hey there @tylersittner,
Thanks for your reply.
In this case, we'd recommend reaching out to our Customer Support through any of these channels, so they can take a closer look and give you a hand with this.
If you need a hand with anything else, the Community is here for you.
I have this issue too. Did you find any solutions?
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