"Dead End. U-Turn back" on Webpage

[CrunchyToes4]

I am having trouble getting on the list. It keeps saying "Dead End" "U-Turn" back.

Any chance you could help me? I really want to test this device. Seems super promising. 

Cheers,

Colin

[Alex]

Hey @ryd87,

Thanks for your post!

It might take up to 72 hours before you get a response. 

Let us know if you haven't received the email after a few days.

Cheers.

[MattSuda]

@ryd87 

To me it sounds like it didn't go through fully if you didn't get a confirmation email. Also double check your spam email folder just in case. Sometimes a pending charge may go through but that doesn't mean the order went through. If the order didn't go through all the way, this pending charge should disappear from your card in a few days.

If you saw a confirmation page on the Car Thing website when placing an order, then it could just be that the email is taking a while to be delivered.

If you did not get a order confirmation page while ordering, I recommend contacting support so they can help with this.

You can chat with a Car Thing advisor by going to the contact page here:

https://support.spotify.com/article/contact-us/

Make sure to select Car Thing as an option on the contact page

Note: You may experience unusually long wait times before reaching a Car Thing support advisor. Thank you for your patience

[ryd87]

@MattSuda
Thank you! I chatted with an advisor and this is what they said:

"Don't worry, our technical team is aware of this issue and is working overtime to get it fixed. This is a priority for us, so hopefully it shouldn’t be long before you’re able to get the Car Thing.
I've fully documented everything and added your case to the report.
Please wait for an email from our Specialty team and they will give further instructions."
So for now I guess I just wait, I'm hopeful! Thanks again!

[MattSuda]

@ryd87 

You're welcome! Hopefully you can get this sorted out soon.

There is currently huge demand for Car Thing and Spotify is new to offering hardware so there are going to be some things to work out while it's still pretty new.