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Sure, chances may be low that people who moved away from Spotify are still monitoring this forum, willing to share their experience and opinion.
I myself quit when the search functionality in our own library got clipped away, imho for no good reason, and especially w/o reasonable explanation.
So I voted with my wallet.
I had been more or less happy with Apple Music, using it in iTunes on a Windows 7 PC, but as Win7 support is running out, and iTunes has become unusable, I have been looking back at Spotify, hoping things might tip the right way again.
However, organisation of the own library seems to have become more and more forced by Spotify trying to push suggestions and following/fan behaviour. If I get the underlying tone right from hundreds of comments I have read through, I am not the only one who wishes for Spotify to give full search and control functionality back to their subscribers.
As far as I can see, many ideas were submitted, with many upvotes, lots of critique was articulated clearly and understandable. But Spotify won't explain, the mods in this forum seem to avoid the question of WHY it should be harder to find out what we saved. Some mods even seem to be unwilling or unable to see the evidence for how having "Universal Search" instead of specific search sabotages finding saved songs in our playlists, how the taking away of the artist tab barred ways of finding content many subscribers had gotten used to.
So I'm doing a little poll-experiment here:
Below I'll add comments, hoping you put a like on the one best describing your premium subscription.
If enough people participate, perhaps Spotify could see whether it's worth minding their customers input and wishes?
Please like this comment if you have
CANCELLED or consider cancelling your premium subscription because you don't like how Spotify changed the UI
Please like this comment if you
Did NOT CANCEL your subscription
or do not consider to
Please like this comment if you think if
OTHER ANSWER applies
(please specify in a comment)
Hi @Peter
Thank you for asking!
I wouldn't want to impose my ideas of how to organise my library on anyone else. But there is just no excuse of taking features away, which in no way affect implementation of a new feature. The most terrible decisions of Spotify imho were taking away the list/tab of artists, where you could see all artists you had a saved song from, and the taking away of the "Songs" list, where you had ALL saved songs, liked or not.
There is really no way that just keeping those two views would have taken anything away from any of the new features that were introduced .
The thing which really, really, really hurts me (and obviously countless other users) , is that Spotify seems to deliberately ignore basic common sense and logic, that you have to be able to find saved songs and artists in your library, without having to search all of Spotify's 50 million odd songs, and that it's super frustrating having to explain this.
This forum would have been a good place for Spotify to communicate WHY we now first have to like each and every song, and have to follow each and every artists in order to making them visible in our library (not in particular lists, where it works ok).
There is quite a lot to say about the frustration, about how issues seem to be ignored, avoided - perhaps misunderstood, though it's hard to believe? - but rading through previous posts and comments I got the feeling more than enough has been said, enough screenshots presented, that the underlying problem should be crystal clear: Organising your library, finding tracks, artists, duplicates and different versions has been complicated by Spotify, in a way that implies there's purpose behind it.
As I am sick of repeating my explanations, I'll paste my email to the Spotify support in my next comment. It's super lengthy, and might not reflect the current UI's, but some of the links to angry threads are in there.
I havent received an answer to any of the questions yet.
Here's my lengthy email rant to Spotify support sent 04/11/2021:
Here's examples I had sent with that email, me searching for the band "Them" or the track "the dream" in my manually consolidated playlist of all the songs I have in Spotify. If I don't know in which playlist I saved a song, how much more would this be a pita. Not only is it necessary to pile up everything into one playlist by yourself over and over again, if you want to be able to find things again later - to make things worse the search seems to go across the criteria randomly, the results not bringing the simple search phrase up on top.
I'm personally on the verge of cancelling. I just need to figure out what I want to move to. Spotify cares about one thing -- profit. That has become crystal clear over the past couple of years. Now, there's nothing wrong with a business making profit, that's the point of running a business, but they obviously don't care about their customers. Removal of features with no explanation, forcing features without the ability to opt out, ignoring complaints, ignoring highly upvoted community ideas, etc. What's the point of letting people upvote ideas or accepting feedback if Spotify is going to do whatever they want anyway? It's all a facade. It's to show a portrayal that they care about what their customers want, but in reality they really don't. They've proven this time and time again.
I have no plans to cancel. The few artists who left and 80% of the top artists, I'd not miss a second.
I listen only underground music. The Joe Rogan shows does not affect me in any way. You don't like a show? Don't listen.
I'd like to take a moment and talk about item #5 on that list - "5. Trying the workaround to just use the add song feature will lead to duplicates if you don't get exactly the right version." I've been reading this and other posts and nodding to myself the whole time because everyone is right - Spotify's search "functionality" is complete **bleep** and barely deserving of the word. I think I'm going to spend more time reading those sort of posts, because it's extremely satisfying to know that there are people out there who share my frustration! But you know what would be even more satisfying? If I didn't have to deal with duplicates in my playlists and Liked Songs!
Spotify's little "Already added" pop-up is a BS excuse for a deduplicating feature. I have playlists containing hundreds of songs that I've been using for a year or longer - I'm not going to magically remember what's in them! I would leave it at that if the "Already added" pop-up actually prevented duplicates from popping up in my playlists, but if it's been a long enough interval of time, Spotify does not recognize that the song is in the playlist already and lets me add it. One of the most frustrating instances of this issue for me was when I was on holiday with my family last fall. I made a playlist of songs everyone had recommended we listen to on our 10-hour drive, and I must have accidentally added the same song multiple times, because I had to hear Changing Tides by The Fray twice within fifteen minutes. My family members recommended over 200 songs for the playlist, and I can't be expected to remember every song that's already in the playlist; however, I don't think it's a ridiculous request to make of an app that can perform vastly more complicated tasks.
( - A side note on the above is that I made the playlist over the course of five or six days, and apparently this was long enough for Spotify to forget that I'd already added the song. I've looked it over now and it was the exact same version of the song to boot - not a rerelease or a remix or what have you. It's frankly obnoxious that Spotify can't even handle that.)
And what about duplicates within my Liked Songs? Spotify also seems to forget that I've already liked tracks. As you might understand, the number of duplicates makes it hard to guess, but I would say I have probably 4,000 unique tracks in my Liked Songs, and I don't think I should be expected to remember every track I've liked, either. Sometimes I'll look at an album and notice that I apparently haven't liked all the tracks that I wish to have saved in my Liked Songs, so I hit Like again. Reading these posts prompted me to check for duplicates in my Liked Songs, and there are easily hundreds, with no good way to remove them!
Wanting to remove the duplicate tracks from my Liked Songs caused me first to try third-party apps, none of which appeared to make any change at all, and then to sort ALL of my Liked Songs by title and attempt to remove the duplicates that way! Oh, joy! And if that wasn't fun enough, when I click on a track to "Remove from your Liked Songs," it not only deletes the duplicate, but every instance of the song from my Library! Thanks, Spotify! That's exactly what I wanted!
I voted that I did not cancel my subscription because I decided against doing so in the end, but reading all these posts made me consider it. Currently, I don't have a better alternative, but were the circumstances different, I would most likely cancel my subscription.
I haven't cancelled my premium, but only because it's paid up for the rest of the year with a gift card. I'm horrified to learn that Spotify would pay any podcaster so much more than the musicians. And Rogan's podcast is offensive.
Lately, I'm not using my account...it no longer brings joy.
The latest thing the app did was do away with the Song detail page, so there is now way to toggle shuffle on and off or fast forward or rewind an in session song with the app. Also, no explanation. Results in terrible app experience w android. I am dropping my premium subscription if not fixed soon.
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