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Signup not working

roedkaelk
Casual Listener

Signup page keeps reloading. Tried 3 diff browsers...

Took me forever to get here to post this.

Somebody fix it please...

8 Replies

enigmafyv
Newbie

I too am seeing this behavior today.  I can enter the details, click the check on CAPTCHA, and then click the 'Sign Up' button and all that happens is CAPTCHA resets but the page doesn't submit.  I've tried in four different browsers on two different devices, one of which was in Chrome (non-Incognito) and the other was Chrome Incognito mode to avoid any extentions from running in case those where hurting the process, the other two browers were Internet Explorer 11 and the latest Beta of Edge (Chromium flavor).  I'm at a loss and want to sign my son up on our family account.  I have one slot left and he had his hopes up for listening to music on his phone.  PLEASE HELP!

Billy-J
Rock Star 24
Rock Star 24

Hey @roedkaelk, thanks for reaching out to the Community!

 

Could you let me know if you're signing up to get Premium? If you are, could you try getting started here using a different internet connection?

 

Let me know how this goes 🙂

Billy-JRock Star 24
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roedkaelk
Casual Listener

Same problem 2 diff connections... 

Billy-J
Rock Star 24
Rock Star 24

Hey @roedkaelk,

 

What happens when you try to get Premium? Have you tried another device?

 

Keep me posted 😉

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

roedkaelk
Casual Listener
Both premium and standard.
3 diff devices 3 diff browsers 2 diff conn both incognito on/off No error
messages. Something fishy...

Billy-J
Rock Star 24
Rock Star 24

Hey @roedkaelk,

 

Could you let me know which country you're located in? 

 

You're not able to get Premium from here: https://www.spotify.com/account

 

Keep me posted 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

roedkaelk
Casual Listener
Denmark

Billy-J
Rock Star 24
Rock Star 24

Hey @roedkaelk,

 

Thanks. Spotify is available in your area so there shouldn't be any issues.

 

Are you able to get Premium from your account page here?

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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