Spotify not playing music

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Spotify not playing music

ItzzLars
Casual Listener
So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!
5 Replies

ItzzLars
Casual Listener
@osornios

Nothing happens.

osornios
Rock Star 24
Rock Star 24

@ItzzLars

 

Looks like you need a clean install, which means deleting everything Spotify has created in your phone:

 

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

 

  • /emulated/0/Android/data/com.spotify.music
  • /ext_sd/Android/data/com.spotify.music
  • /sdcard1/Android/data/com.spotify.music
  • /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

osorniosRock Star 24
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ItzzLars
Casual Listener
@osornios

Yes, I have. Still doesn,t work.

osornios
Rock Star 24
Rock Star 24

@ItzzLars

 

what happens when you press the play button? the app crashes? plays but no sound?

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

osornios
Rock Star 24
Rock Star 24

@ItzzLars

 

Have you tried uninstalling and reinstalling?

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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