Spotify remote function on smartwatch not working

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Spotify remote function on smartwatch not working

Chass98
Casual Listener

Hi all, my problem is that out of nowhere, the remote function on my Gear S3 smartwatch spotify app no longer works at all. The watch is connected to my Samsung S9 through bluetooth, and the remote worked perfectly fine up until last week when it simply stopped. Now all I get are error messages telling me to either open the app on my phone, or to connect via bluetooth; neither of those make sense, as the devices are already connected! The spotify Connect service seems to work fine between the devices; it's just the basic bluetooth remote that's faulty. When I attempt a remote connection, it DOES open the spotify app on my phone, but immediately afterwards I get the error messages. I can't find a trace of anyone else having this problem, so I'm stumped. I've tried reinstalling the apps on both devices, I've tried hard resetting the watch, I've even tried using a spotify test account. Same result every time, being nothing. Anyone have a clue what this gremlin is?

2 ACCEPTED SOLUTIONS
Solution!

Nameexchange
Regular

Solution is already described and works, see here https://community.spotify.com/t5/Android/Gear-S3-remote-issues/td-p/4616868. My comment with "how to" got deleted and god knows why but google how to rollback to an older version and you'll be ok. Atm you won't get any help from the Spotify guys.

 

The only problem left for me is if I have WiFi active on my phone I can't remote connect. As soon as I turn it off it connects automaticly.

View solution in original post

Solution!

Jauza
Music Fan

I linked the same solution, apparently nobody noticed? Well, I shrunk the link in the "here" text, so maybe it was easy to miss.

View solution in original post

27 Replies

hnm
Newbie

Hi, I've discovered another solution for myself. Since I have a mobile phone contract with a large data volume, I have coupled my Gear S3 to my hotspot. So Spotify works over the clock again, but only over the WiFi hotspot of my mobile phone.
This should help to bridge the time to the official solution of the problem by Spotify. And I don't have to install an old version and make sure that it doesn't update itself again automatically.

Solution!

Nameexchange
Regular

Solution is already described and works, see here https://community.spotify.com/t5/Android/Gear-S3-remote-issues/td-p/4616868. My comment with "how to" got deleted and god knows why but google how to rollback to an older version and you'll be ok. Atm you won't get any help from the Spotify guys.

 

The only problem left for me is if I have WiFi active on my phone I can't remote connect. As soon as I turn it off it connects automaticly.

View solution in original post

Scott-
Casual Listener

 This is a known software issue which is being investigated, you can vote for the issue to be resolved here:   

 

https://community.spotify.com/t5/Ongoing-Issues/Galaxy-watch-cannot-connect-to-spotify-on-your-phone...

 

Chass98
Casual Listener

Legend mate, thank you. Works a charm, that's one less headache for me

Lupick
Casual Listener

@Nameexchange - Thanks so much - that worked for me.  I uninstalled Spotify, reinstalled the older version (8.4.79.612) and disabled auto update on Spotify.  Worked like a charm!  Thank you!! 

Solution!

Jauza
Music Fan

I linked the same solution, apparently nobody noticed? Well, I shrunk the link in the "here" text, so maybe it was easy to miss.

View solution in original post

Lupick
Casual Listener

Sorry, @Jauza, missed it.  But thanks anyway 🙂  

chrisivanof
Newbie

Going to the old version probably will work, but it will be BEST if Spotify wakes up and fix this. I have talked to them for 2 weeks now and still they say they do not have an update on the issue

sebastagnaro
Casual Listener
I agree

Cmater12
Casual Listener

I'm having the same problem. Galaxy watch 42mm with my S9. I just can't control my phones music with my watch, and it's really bothering me. I'm not getting any sort of message although.

Cmater12
Casual Listener

I'm having the same problem. Galaxy watch 42mm with my S9. I just can't control my phones music with my watch, and it's really bothering me. I'm not getting any sort of message although.

Jauza
Music Fan

Hello,

I have the same problem with Samsung Gear Fit2 Pro's Spotify app, the remote mode stopped working some time ago and when I select the remote mode, it loads for a long time and then throws a message: "Unable to start Spotify, Connect to Bluetooth to start listening", although my Gear is connected by Bluetooth and other synchronization works.

 

At quick glance there are a few topics dealing with this same issue with different Tizen-operated devices and someone seems to have found a solution over here, by rolling back some versions of Spotify on the phone. I haven't tested if that works, but feel free to try if you like. I think I'm just going to wait for an update.

Jauza
Music Fan

Yay!

It took half a year, but my Gear Fit2 Pro updated it's Spotify app couple hours ago and the Remote mode works now! Version number of my Gear's Spotify app is now 1.1.28 (I think the old version number was 1.1.23).

 

Hopefully the update will be available on other Samsung smart watches/activity trackers too!

Kingcmandaman
Regular

yeah I redownload it like a month ago and its working fine now

M4tth1js
Newbie

I have the same problem. Thought It was because of my phone. I have a Samsung galaxy watch 46mm with an Oneplus 3T. Good to hear I'm not the only one. Hopefully spotify will take a look at their app on Samsung watches. 

Chass98
Casual Listener

Can we get a response from moderators or Spotify please?? Clearly this is not an isolated problem, and I reported it more than a week ago. Customer service guys, come on

Lupick
Casual Listener

Same here.  I've been using Spotify remote from my Gear S3 for at least a year and now all of a sudden it stopped working. It will only connect via Wifi as a standalone but the remote function won't connect to the phone app via Bluetooth. 

 

Settings show my Gear and phone are successfully connected via Bluetooth.  Whenever my Gear notifies me that it is 'Unable to start Spotify -  connect to Bluetooth to start listening', the Spotify app launches on my phone - but that's pretty much the extent of the connection.  

 

I just upgraded to a Samusung S9+, but the remote function worked fine with the new phone for a week or so before stopping.  I've tried re-installing Spotify on both phone and Gear, but so far I still can't use the remote function... :'(

chefwitzel
Newbie

I'm experiencing the same problem.  It's like something changed with Samsung update or something...

Kingcmandaman
Regular

good to know I'm not the only one dealing with this mess

surya2003
Newbie

Same here in Galaxy watch 46mm

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