[Android][Other] No Internet Connection on mobile

Hi. This problem started a month ago but has slowly worsened to the place where it is impossible for me to use the spotify mobile app which is obviously disappointing. I will open the app and the home page will load but after 10-30 seconds the black bar will come up at the bottom that says no internet connection. I have full working wifi and even when switching to mobile data the problem still happens.

I have tried to:

- clear my cache

- reinstall the app

- turn on and off wifi

- using the app on other devices

but nothing has worked

I have had many glitches in the past update and I really hope this can be fixed or else I may have to switch to other music streaming platforms 😞

Thank you!

Updated on 2021-06-02

Hey there, 

 

Thanks for bringing your feedback to the Idea Exchange.

 

As per our guidelines, the Idea Exchange is the place for the Spotify users to share their suggestions in the form of ideas (or support such ideas)

 

If you're experiencing issues with the app and need help or would like to discuss specific topics, it'd be great for you to write in the Help Boards or Social!

Comments
Mario
Moderator
Moderator
Status changed to: Closed - Doesn't Meet Requirements

Updated on 2021-06-02

Hey there, 

 

Thanks for bringing your feedback to the Idea Exchange.

 

As per our guidelines, the Idea Exchange is the place for the Spotify users to share their suggestions in the form of ideas (or support such ideas)

 

If you're experiencing issues with the app and need help or would like to discuss specific topics, it'd be great for you to write in the Help Boards or Social!