Why have you closed my idea. I can't respond to "that auotmated reply directly" - it's address is "noreply@spotify"
You need to allow customers to contact you. Customer support is the most lousy I've ever come across. Even your support emails, get bounced back with "thank you for your email, try the community page" which is no answer when, for example, Spotify have taken 3 payments for a single gift card. Customers are important - you should not sit back and think you don't need to work with them, just repeatedly redirect problems back to your other customers. A second feedback email I sent suggested I posted this idea here - - so this is what I'm doing.
Give a telephone number out or at least respond to your own complaint/problem forms.