We at Reddit r/Spotify are getting very tired of Spotify ignoring us paying customers. Please change your business model because we feel that the current one ignores us way too much.
1. If community is to used then please ask before removing major features like notifications (or conduct a focus survey)
Are deptartments in your business so siloed that decisions are made seperate from other departments and without an overall regard for user experience?
How many years has Spotify been in business? Yet it still feels like it's in beta and features are being added and removed as Spotify pleases with disregard to customer's feedback and outrage.
2. Test code more thoughroughly before releasing an update.
Maybe agile workfolow doesn't have to be so fast and untesteted. Hire more QA personel.
3. Hire more dedicated customer support personel.
It's very frustrating realizing that you can only talk to other paying customers about issues you're having and if you really want to make a fuss then you have to go to twitter.
Just a Few issues to mention as an example:
Hey folks, we're marking this as 'Case Closed for a number of reasons.
Feel free to leave more feedback for individual ideas here in the Idea Exchange. Thanks