When content is reported for policy violations it is taken down automatically. The user can then write an appeal. Spotify support will check this appeal. If no policy violations have been found, support will allow the user to reupload their content.
This tool get abused by malevolent actors who report the same content over and over again. Each time the content is removed automatically and the user has to go through the same process to recover their content. Again and again. For the same content. As the content has already been reviewed by the Spotify support team once, this process seems neither efficient nor fair.
Allow the support team to flag content on a profile or playlist as “Reviewed”. If the same content is now reported again, the content should not be taken down automatically. Instead, the person who reported the incident should get an automatic message that states that the content has been reviewed before and no violations have been found. To protect the rights of copyright holders from mistakes, they can still open a ticket to state their case. This ticket is then reviewed by support and decide if the content should be removed.
Updated on 2020-12-03
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