Reset quality when downgrading to Free

Hi there,

 

I saw lots of topic on this forum about people who can't play tracks anymore. When they check the preferences, High quality Streaming (or Extreme quality) is enabled. When they disable High Quality Streaming (or set Extreme Quality to High or Normal) everything is working again.

 

When a customer gets downgraded to an free subscription, reset the sound quality preference to the default one automatically, not waiting for the customer to do it, this way you can prevent it from tracks that are unavailable due this issue.

Hey there!

Since this issue has been confirmed as bug over here I think it's best to wait for a fix from the developers. Therefore it's not really a "feature" request but just fixing a bug and it's probably the best to focus on the bug topic. Any news regarding that problem will be announced there. ;)

Status: Case Closed

Related Ideas

Comments
Jordi
Community Legend

I think it is better for Spotify to fix the main issue, instead of implementing an alternative.

MichaelW
Community Legend

High quality streaming was enabled for everyone by accident,  right? 

Rock Star 28
Rock Star 28
Status changed to: Case Closed

Hey there!

Since this issue has been confirmed as bug over here I think it's best to wait for a fix from the developers. Therefore it's not really a "feature" request but just fixing a bug and it's probably the best to focus on the bug topic. Any news regarding that problem will be announced there. ;)