Samsung Smart TV Application Burn-In Solution

1. PROBLEM:

The Spotify app for Samsung Smart TVs causes burn-in on many models, especially plasma TVs.  This is because the app remains in a relatively static graphical state while playing music. There is no motion or change in the graphics, except sometimes when album art changes. The green graphics, and some of the borders, are very static.  As a result, temporary burn-in can set in when using the app for even just 10-15 minutes. For heavy users, this can be damaging to the TV set and lead to possibly more permanent burn-in. 

2. GOAL

A solution that preserves the user experience by displaying album art and artist/song/album info, while also preventing screen burn-in. 

 

3. KNOWN WORKAROUNDS


1) A temporary solution was proposed here, which basically suggests to use a "screen off" feature of samsung TVs. 

https://community.spotify.com/t5/Spotify-Community-Blog/Post-of-the-Week-Preventing-Samsung-TV-scree...

However, not all Samsung TVs not have a dedicated "Screen off" hardware button on the remote - or even an easy way for a user to find it. My PN51F8500 plasma does not, and its a high-end model.  The only way to achieve "Screen off" is to leave the app, enter the TV menu, and dig trough settings.  Either way, this workaround wasn't great because it would diminish the user experience by taking away the album art and song information. 

2) Users could enable the Samsung TV "screen saver" mode in the settings.  When using the app, after a user-defined time of inactivity, the TV will enter a screen saver where the screen goes black, and the Samsung logo bounces around the TV.  This prevents burn-in successfully, but it also diminishes user experience by taking away the album art and song info. 


4. PROPOSED SOLUTION

Spotify team adds a "settings" feature within the Samsung Spotify app to add "burn-in prevention" or "Screen saver" mode.  Say after 5 minutes, the Spotify app will do something like spin the graphics around. Or go into a screen-saver with a black background, where the album art moves around the screen, and the song/artist text scrolls.  

 

This would prevent burn-in, even temporarily. It seems like something not too complicated to add to an app update for Samsung TVs. 

It would also preserve the user experience by allowing the user to see album art, song/artist info, while also preventing/diminishing any burn-in on the screen. 

This  problem/solution may also be applicable to other TV apps on other manufacturer models, such as LG, Vizio or others. 

 

 



Updated: 2016-01-28

Edit: This idea has been reposted here.

Hello!

Your idea has been submitted a while ago but unfortunately hasn't gathered enough kudos (50 per year). In order to keep an overview of the active & recent ideas in this forum, we will close this idea for now. However this does not mean that your idea has been declined by Spotify.

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Comments
Rock Star 28
Rock Star 28
Status changed to: New Idea
 
jamskat
Newbie

How have they not addressed this already?  

Rock Star 28
Rock Star 28
Status changed to: Inactive Idea

Updated: 2016-01-28

Edit: This idea has been reposted here.

Hello!

Your idea has been submitted a while ago but unfortunately hasn't gathered enough kudos (50 per year). In order to keep an overview of the active & recent ideas in this forum, we will close this idea for now. However this does not mean that your idea has been declined by Spotify.

If you still feel strongly about your request, we encourage you to post your idea in a little different form again! Maybe now is the right time to receive the support of our community for your suggestion! ;)

Do you have any further questions on how the idea exchange is managed? Just click here!