Service to customer

Basically, Spotify mistreats its customers.

 

I am cancelling my subscription because the search features makes it impossible to find anything I look for. When I search, Spotify pushes on me all kind of suggestions that doesn't interest me, and makes it impossible to refine the search in any way (come on, it is not even possible to sort the search results!). Searching in Spotify is just an advertisement tool; that's it.

 

But this is not all. When I cancel my subscription, I mark the option "Spotify doesn't have all the features I want. In the next step, insted Spotify asking me what features I miss, they show me a page advertising all the nice and cool features of Spotify! Now, is maybe Spotify thinking that I am stupid and I don't know how to use my computer? Is Spotify thinking that they now better than me what I want/need? Do they think that I may be wrong to cancel my subscription?

 

Just to lket you know: I am not wrong; I have cancelled my subscription, and I stop using Spotify from this very same moment because Spotify is worth very little to me. I suggest that Spotify starts taking seriously its customers, not for the sake of benefits (which I guess Spotify already has) but for the sake of decency.

 

 

Hi, I'm sorry to hear about your experience with Spotify. I'm going to mark this suggestion as 'Duplicate Idea', as there's a similar idea for your implementable recommendation regarding search results:

http://community.spotify.com/t5/Spotify-Ideas/Bring-Back-Sorting-in-Search-Results/idi-p/757011

If you'd like to give Spotify feedback about your reasons for canceling, you can leave feedback from here: https://www.spotify.com/us/about-us/contact/contact-spotify-support/
Select 'Give Spotify Feedback About Something'.

Status: Duplicate
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Rock Star 21
Rock Star 21
Status changed to: Duplicate

Hi, I'm sorry to hear about your experience with Spotify. I'm going to mark this suggestion as 'Duplicate Idea', as there's a similar idea for your implementable recommendation regarding search results:

http://community.spotify.com/t5/Spotify-Ideas/Bring-Back-Sorting-in-Search-Results/idi-p/757011

If you'd like to give Spotify feedback about your reasons for canceling, you can leave feedback from here: https://www.spotify.com/us/about-us/contact/contact-spotify-support/
Select 'Give Spotify Feedback About Something'.