Hey, welcome to Spotify Community! We'd love to help you, but considering it's not an idea or suggestion, this thread is being closed. This board is specifically for users who want to share some of their great ideas to improve the experience using Spotify.
Though, be sure that we'd love to listen to your questions and help you with any issues you might be facing when using Spotify services. Feel free to reach us on the Help Board.
Thank you in advance, for your comprehension and patience.
You can find more information about how the Idea Exchange works here.