I would like to be able to view the live wallpapers (backdrop) while playing to a Chromecast, instead of the static album artwork. It is really a soothing experience to view photos from all over the world while listening to music.
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When casting several options in the settings including the equaliser are greyed out. Without the equaliser, the tracks will vary in volume which is very noticeable on a home speaker system and jarring when switching between tracks. Enabling the equaliser would make casting from Spotify infinitely better as currently, the only solution is to plug a phone in in place of the ChromeCast.
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Final edit: I can't see the kudos box anymore for my idea. This didn't happen immediately after it was declared "closed," as several kudos came in afterward. Either way, I hope that you all take Spotify's advice and tweet their handle below and let them know: You're sick of Spotify's poor customer service and unwillingness to actually change it.
Mod edit: Removed links/suggestions to contact a personal account. The best way to contact Spotify on this, or any other issue/question, is right here on the Community, through our contact form, or over Twitter by contacting twitter.com/@SpotifyCares. If you receive an automated response directing you to the Community, please respond directly to that email.
[RESPONSE TO MOD EDIT] I wanted to update people regarding the message above, so it doesn't look like I was doing something creepy/unwarranted as the message suggests.
Frustrated at this being declared closed without anything being resolved, I included the Twitter handle to the Spotify executive responsible for customer service, suggesting to people that the company line of the forum being the best place to contact Spotify is clearly not true. This wasn't, as the guidelines state " racist, sexist, or otherwise offensive language that could be considered detrimental to other users, or Spotify employees or moderators ," it was merely a summation of the repeated frustrations mentioned below by thousands of subscribers.
The link to her account was removed, even though it was not, as stated above, a personal account (i.e., using her name, but not identifying her with Spotify and/or set to private). She clearly noted her Spotify employment and tweeted almost exclusively about the company. When the moderators first removed it, they left in her name and information.
I edited the post again, this time including a link to Google, which would show her Twitter account as the top result. This was something anyone could have done with the information the previous mod left in the post, I just saved them a click. The result was the edit above, and also the threat of a temporary ban for breaking the community guidelines.
I responded to Spotify how I had clearly not broken the guidelines, and that the person in charge of Spotify's customer service has a profile on the Spotify page and has allowed business websites to do numerous profiles of her, all containing far more information about her than I included in my post. She even puts her Spotify email and phone number on press releases (that is, her company information. No personal information whatsoever).
Spotify has told me that if I post any of that information on the forums (which is publicly available and released by the company itself), I would be banned. I've asked them to explain how that makes even the slightest amount of sense and have yet to hear back.
But I think one thing is clear, the more kudos and attention we can get to this thread, the more likely Spotify will be to act and finally be responsive to subscribers who are asking for the most basic customer service.
[UPDATE] In response to Spotify's response at the bottom:
"Case Closed"? Seriously? I guess the risk we run asking for the community managers to do more work in a forum run by the community managers sets the bar high for actually seeing results. Instead of actually being held accountable for responding (albeit only for the biggest outliers of ideas, meaning very little actual work), you think this case is closed because you've explained your vague idea categories in more detail? Let's look at what you've written:
"The Community team talks with various other Spotify teams several times a month about the ideas that have over 100 kudos. It’s from these meetings that we apply one of the following statuses to each idea:
Good Idea, Give It Some Kudos - We like this idea. A decision has not been made but we want to see how much the Community continues to vote on it.
Not Right Now - We talked about this internally and it’s not on our timeline for the next few months or more.
Under Consideration - We are now talking about this internally. It’s in the pipeline.
Watch This Space - This feature is coming. We have a rough timeline for its release.
Implemented - This feature has rolled out."
So, you think it's OK that Chromecast has had the idea of "not right now" for over a year? Do you realize how much wiggle room these categories give you? So we can't expect updates for the next few months...or more. That's great. One day I'm going to go to be a millionaire. It won't be now, but in the next few months, or more, I'm sure I will, with a rock solid timeline like that!
"Under consideration" means it's been discussed. Wow! I can't believe you haven't actually moved on to discussing Chromecast internally, when every competitor has managed to implement it or announce a timeline for it. Even companies with very few devs and resources have managed to do it, plus all the real companies out there. Which is Spotify? Apparently not even on the level of the upstarts, let alone the "real" companies.
" For a variety of reasons, we can't always implement everything suggested by the community. However, the main topic on everyone's minds seems to be Chromecast. We're investigating possibilities regarding the Chromecast topic and we hope to have an update as early as next week."
Did you actually read this idea? I didn't once say we wanted to implement everything in the community, that'd be ludicrous and asinine. I very specifically laid out guidelines for how a real company might try to respond to the most extreme outliers of customer enthusiasm with minimal work for Spotify. Apparently that was way too much to ask.
And I know I used Chromecast as an example, but my main point is that Spotify is horrible at communicating anything at all to paying subscribers, and that sentiment has turned many people to actively dislike the company. We're talking in the thousands, and I'd think the company would be embarrassed it's gone on this long and might want to actually spend resources to figure it out.
Remember when you deleted search history for months and couldn't even acknowledge whether it was a bug or would ever be replaced? http://community.spotify.com/t5/Help-Android/Search-history-on-Andriod/m-p/575104/highlight/true#M21096
Remember when Spotify suffered a hack and still hasn't explained exactly what happened or why it would take an entirely new app to patch the programmers' mistakes? http://community.spotify.com/t5/Help-Android/Samsung-Galaxy-Ace-new-version-of-spotify-is-not-compatible-with/td-p/804559
This is a long-standing problem with Spotify, with an embarrassing lack of customer service, and a complete disconnent between developers and community managers. The fact that Spotify considers this case "closed" without any real action only shows the company isn't ready to acknowledge something that thousands of customers have already realized.
Please continue to comment and kudos this thread if you want Spotify to act like a real company and treat customers with respect. Do you think once they go through an IPO, the original team becomes millionaires, and they're beholden to explaining finances to shareholders they're going to start caring about customers? It's only going to get worse.
Here's my idea: stop ignoring paying customers. You might think this is a vague, unforceable idea to suggest, so let's make it actionable (unless you choose to ignore this, as well)! Here we go:
You post a monthly ideas review. Good idea! Let's check out the latest version: http://community.spotify.com/t5/Spotify-Community-Blog/Monthly-Ideas-Review-July-2014/ba-p/880169
You implemented two ideas from the forums. Great! Let's take a closer look.
" Add an entire album to an exisiting playlist [Android]."
This was posted 4/4/13. It got 58 kudos. So, from posting to implementation, it got less than 4 kudos a month. Frankly, people didn't care much about this. Let's check the other implemented idea...
"Only show available playlists whilst offline."
This was posted 2/22/12. It got 121 kudos. That's about 4 kudos a month over the lifetime of the post. Once again, people really didn't care that much about it.
Now, this wouldn't be a bad system if most other ideas had similar kudos levels! But a quick look shows something far different (and you'll find a similar trend if you comb through implemented ideas in previous monthly reviews).
I know you're waiting for it, so let's take a peek at the Chromecast thread...
"Add support for Google ChromeCast"
It was posted 13 months ago. It has, as of this writing 5,424 kudos. That's around 417 kudos per month. That's about 14 kudos per day over the course of more than a year. So it's roughly 100 times more popular than the two ideas you proudly highlighted in your ideas review. What kind of feedback has Spotify given on Chromecast?
"Hello everyone. The request for ChromeCast has become uncommonly popular since the product was launched so we're currently having discussions about how best to implement this. However, due to several prevailing priorities we're going to have to say "not right now" to this idea. Please subscribe to this thread for updates since the status will likely change when we're ready to implement ChromeCast support."
OK, this was a pretty quick reply, noting how "uncommonly popular" the idea was. But telling us to continue to kudos seemed like a good idea at the time, if you're implementing ideas with only 58 kudos, surely you're work quickly to update us on an idea with thousands!
Then Spotify went dark for months, continuing to be silent while kudos accrued. Finally, the person who started the idea quit Spotify in March, disgusted that a paying customer would be treated so poorly (along with his thousands of like-minded compadres). That prompted Spotify to respond!
"[Update - March 27th, 2014] Thanks for the votes and comments! We're listening but don't have an update just yet. Please continue to show your support and stay updated in this thread."
You're welcome, Spotify! Are you really listening? Because that post came nearly a year after the post was started and you haven't told us if you're even planning on implementing it!
Since that update five months ago, we haven't heard anything from Spotify. Dozens of people have quit Spotify, appalled a company that values itself in the BILLIONS doesn't even have proper customer support staff (but hey, if you're willing to work for free months of service, they'd love to have you!).
We see Spotify tout ideas that no one cares about, and ignore ones people care about a bunch, but just HOW "uncommonly popular" is the Chromecast request? Well, it seems the next highest kudos for an idea that hasn't been implemented in some way goes to "Spotify for game consoles," which has gotten about 86 kudos per month since it was started in February 2012.
That's right, the next most requested feature is less than a quarter as popular, per month, as Chromecast. Obviously, every single other idea in this forum is demonstrably less requested than Chromecast by a VAST margin.
I know this was a long-winded set up, but a lot can happen in a year, huh? So here's an idea so simple a Spotify developer could implement it (I kid, I kid):
Use the kudos system like it actually means something.
Once an idea goes above 2,000 kudos, or reaches 1,000 kudos in less than a year, it's updated monthly by Spotify staff. This might be a token response to encourage continued kudos, but it will show the community you haven't forgotten about us.
Once an idea goes above 3,000 kudos, it's highlighted in the monthly ideas review in a "Top Ideas" section. Additional explanations are given for what the current status of the project is and a TIMELINE is given for implementation, or difficulties that preclude implementation. This would not be burdensome, there are basically no current ideas at this level that aren't implemented in some fashion.
Once an idea goes above 5,000 kudos, it gets WEEKLY updates from the staff. It gets a CLEAR explanation for when and if the idea can be implemented, such as technical or contractual considerations. I know weekly updates would take minutes of work, but I think it would be warranted for such outliers. I doubt your customer would disagree.
There you go: this is not a lot to ask. At most, there are a dozen total ideas that fit this criteria. I know, it would actually mean paid staff would have to interact with us commoners and developers might have to come up with a timeline more specific than "the future," but I challenge any Spotify executive to read the Chromecast thread and not feel absolutely ashamed at the (well-deserved!) attitude hundreds, if not thousands, of customers have toward the company.
So let's make this a top idea and force Spotify to actually use this kudos system, or stop pretending the actual paying customers have any impact.
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"Normalize volume" feature is not availible when using Google Chromecast Audio as a playback device.
Please enable this, I listen to eccletic music and having the "Normalize volume" feature really saves me.
I tried using Android, iOS, and OSX/WIN Desktop clients.
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A key feature of the Chromecast Audio devices is low-cost, high-quality Spotify enablement of various audio equipment.
The Google chromecast audio devices support configuring a group of chromecast audio devices to appear as a single chromecast audio device, elegantly enabling multi-room audio playback.
This works very well for standard chromecast-enabled applications, like Google Play Music.
But with Spotify, the group shows up in the list of devices, but starting playback to the group just times out with a message saying "Connecting...".
A work-around is to start group playback from the Google Music app, and then switch to Spotify, and then select the group in Spotify. This indicates that the spotify app does not send some sort of wake-up or activation signal to the chromecast group.
Spotify support claims this is simply not a supported feature (one could claim that even showing the group is a bug then) and suggests filing this as a new idea. So here you are.
Behavior observed with the iOS Spotify app.
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At present in Chromecast, Spotify only supports the Play, Pause (and Stop?) buttons through HDMI-CEC. It would be useful for Spotify Chromecast to support the Skip Back, Skip Next and Fast Reverse/Forward buttons via HDMI-CEC so that others can skip songs using the TV Remote - without having the Spotify user skip via the device that is casting, which is good for parties or social gatherings. Thank you for your consideration.
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Hi Spotify, Every morning, I use Spotify on my TV via Chromecast from my Samsung phone for my exercise routine. Only thing I find missing is a clock maybe at the top right corner of the screen. I have to go to a watch or my phone (which I charge while I workout) to see what time it is. I think it's simple and very useful. Hope you guys can make it work.
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Currently the Spotify's Chromecast UI is very static and prone to burn-in on old Plasma televisions. It would be great if the UI could be improved to minize this effect. Google Play Music for example does this the following way: Once a new track starts it shows the album cover with all the information in full-screen for 30 seconds. After 30 seconds a smaller thumb is displayed of the album cover, with some other information (like the current play offset), which changes it location about every 20 seconds. It's worth thinking about, and I'm curious how many people also have this problem.
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Obviously you can't expect that Spotify implement all ideas on the basis of customer requests, but it is blatantly disrespectful not to engage and answer customers, and pretend that a hugely supported idea doesn't exist. I suggest that Spotify have the decency to adress the elephant in the room: http://community.spotify.com/t5/ideas/v2/ideapage/blog-id/ideaexchange/article-id/30095/page/1 127 pages of people requesting this feature, and 5100+ kudos and NO updates - that is just making a mockery of the community idea-system.
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Usually when im with people one person takes charge of the music and then everyone requests songs they would like from them. I was hoping you could implement something similar to the youtube app where anyone on the wifi can add songs to the song queue on the chromecast in use with their own Spotify app
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I got Chromecast to work around the loss of playlists on Roku. Now I learn that I can't launch it with my laptop app, but must first use phone app. All such an uneven experience. Please consider users in the home who don't live on the phone. Thanks.
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La nouvelle version Spotify family est parfaite. C'est très bien tout ça, mais une version multiroom (dédiée) serait parfaite. Tout simplement, un même compte pourrait diffuser (sur différentes enceintes ou groupe d'enceinte, avec des chromecast par exemple) différentes musiques, playlist, radio, etc... A la différence du compte prémium qui consiste à avoir plusieurs comptes, là un seul pourrait sur un même réseau local (même ip externe) faire ses diffusions en multiroom. Aujourd'hui pour faire du multiroom de différents flux audio, on est obligés d'utiliser différents services musicaux (spotify + fichiers locaux mp3 par exemple) et c'est un manque que Spotify pourrait combler.
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I think Spotify on Chromecast should have a name on the top right to know who is streaming. Sometimes my friends come over for a chat and they start playing music on my chromecast and I wonder why it started, If it had their spotify account name there, it should be easier without asking who is streaming the music.
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Could you please re-consider implementing support for Chromecast and consider implementing Google Cast as well? As of today I have to use Spotify Web Player in Chrome to cast to my TV. If the issue is that your are not interested in having a Google specific feature in your application, what if you create this as a plugin that we can add to Spotify?
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Most people already have a "smart" tv that has apps for watching movies but it would be great if you allow casting to chromecast!. I notice the recent update allows you to play on different devices by controlling the device you want to play on. But it would be even better if you implement the same functionality to chromecast. I've made a quick sketch on how you could implement this function on Spotify.
P.S. I'm a 2nd year Computer Engineering student, looking for an intership. If you want someone to program this function, I'm willing to help! I love modifying code. 😄
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Please add a plug-in for Chromecast. I recently updated to a premium account, because I use Spotify virtually everywhere. However, I can't use it in my own home, because Spotify won't connect to my home cinema. I consider this to be a major flaw. What is the use of having your own personal play list available to you everywhere you go, except at the place you spend most of your time??? Please fix this! Kind regards Reinier Nobel
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