TL;DR: Either let us report problems with quality/information/other errors directly from the client (at least the desktop version), or at the very least make giving this sort of feedback obvious and easy to do, motivate us to do it.Don't make it tedious and discouraging. I realize the first part of this idea is identical to an existing idea, and I'm going to get to that, below. First of all, it isn't impossible, but as we all know, we're lazy and if it (especially when it's about computery things) is a tedious or inefficient process, we're probably not going to bother doing it. So: Just sent a report about a distorted track to spotify via Support Form, finding out how and where to do this was far too difficult. The below is a screenshot of how I did it: In order to find out how to do it, I searched the forum for "report" and looked through subjects. I also found, in the ideas section, this request to allow for in-app reports: https://community.spotify.com/t5/Spotify-Ideas/Add-the-ability-to-report-broken-tracks-straight-from-the-player/idi-p/173552 This idea/thread is 3 years old, the status is still "give it more kudos", the only real response is entirely dismissive, and the last on-topic post is from over a year ago. The last post from two weeks ago simply being a "3 years have passed and how is this still not a thing"-post. This, and the fact that this suggestion is slightly wider than just an in-app function, I've made a new thread. The one official-looking response to this is prefaced with "devil's advocate" and just refers to the support contact form and says that an in-app report function would cause lots of users abuse the function to spam, which pretty much equates to "Oh, we coulnd't possibly have an easy-to-find phone number, think of all the prank-calls we'd get." This would be pretty easy to combat if you put certain restrictions on frequency of reports, only allow premium users to report, or revoked reporting privileges if abused. Not to mention the terrible view of your customers you must have if you think that their spam would outweigh value of the feedback they would give in order to improve your product. However, even if this were true, an you are unwilling to do this, the second part of my suggestion could surely not be so easily dismissed: make it easy, even entirely obvious, from the second you visit the spotify page, how to report a problem or give track/album-specific feedback. Preferably with a huge banner or link. I really do not think one should have to dig for this. Make it easier for us to help you make your product better and its information more accurate. Surely this cannot be a difficult thing to implement? It doesn't even have to be an in-app form, simply add an option to right-click a track, album or artist and prompt the user's browser to directly open a support form with the URI pre-filled in. Just make it easier to do. Try it for a few months, check what kind of feedback you get, and remove it again if it is unhelpful. I've used spotify since it was invite-only, and I've thought about reporting problems many times, but haven't because I couldn't be arsed; HOW is helping you still so tedious? Sincerely (really sincerely), Bjarte Hoff Brygfjeld, frustrated premium user.
... View more