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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Voice guidance for blind or low vision users

I'm a blind individual and I would like to be able to know what artist/song title is currently playing.

  • Casual Listener
  • I'm a blind individual and I would like to be able to know what artist/song title is currently playing.   
  • Luan
  • Spotify Star
  • 977 Views
  • 3 comments
  • 0 likes
  • Case Closed
  • 977 Views
  • 3 comments
  • 0 votes

[Suggestion]"Add currently playing song to current Playlist"- Button

Talking here about the Desktop Version: When having opened a playlist in the Browser it would great to have a Button that allows quick adding of a currently playing song to the currently opened playlist. A good place for this would be the bottom left...

  • Casual Listener
  • Talking here about the Desktop Version: When having opened a playlist in the Browser it would great to have a Button that allows quick adding of a currently playing song to the currently opened playl...
  • 898 Views
  • 0 comments
  • 0 likes
  • 898 Views
  • 0 comments
  • 0 votes

Nothing will play

I can log into my spotify account (play.spotify.com) on my Chromebook (Acer C720) and everything looks normal but every time I click on a song nothing happens. Nothing plays. The site is just unresponsive. Weird thing is, my Recently Played list will...

  • Visitor
  • I can log into my spotify account (play.spotify.com) on my Chromebook (Acer C720) and everything looks normal but every time I click on a song nothing happens. Nothing plays. The site is just unrespo...
  • 201 Views
  • 0 comments
  • 0 likes
  • 201 Views
  • 0 comments
  • 0 votes

Songs are being removed from my library?

(defaulted to wrong forum; repost) I'm going to copy/paste user 2Madi's post form another thread (the query was inexplicably closed) because they sum up the issue pretty well and it's been driving me crazy for a year now: "On many occations i've noti...

  • Music Fan
  • (defaulted to wrong forum; repost)   I'm going to copy/paste user 2Madi's post form another thread (the query was inexplicably closed) because they sum up the issue pretty well and it's been d...
  • 180 Views
  • 0 comments
  • 0 likes
  • Desktop
  • 180 Views
  • 0 comments
  • 0 votes

Add support for Google ChromeCast

Hi, I have a problem. I hope someone can help me. I have a tablet Samsung. When I start Spotify everything is going well. After the announcement "30 minutes free-add" Spotify does not play the video add. There is just a black screen and I have to clo...

  • Visitor
  • Hi, I have a problem. I hope someone can help me. I have a tablet Samsung. When I start Spotify everything is going well. After the announcement "30 minutes free-add" Spotify does not play the video ...
  • 170 Views
  • 0 comments
  • 0 likes
  • 170 Views
  • 0 comments
  • 0 votes

Re: Tip Off: Hollie Poetry

Buenos dias. Soy usuario premium. Me gustaria que spotify tuviera 2 opciones. 1. Que tengal la opcion tipo fiesta para ponerle efectos, crossfader y demas para las playlist que uno maneja para las fiestas familiares o de amigos. 2. Soy dj y me encant...

  • Casual Listener
  • Buenos dias.   Soy usuario premium. Me gustaria que spotify tuviera 2 opciones.   1. Que tengal la opcion tipo fiesta para ponerle efectos, crossfader y demas para las playlist que uno ...
  • 325 Views
  • 0 comments
  • 0 likes
  • 325 Views
  • 0 comments
  • 0 votes

Spotify Connect in Android Tv plays music in slow motion

Music in my Philips Android Tv plays track 20% slower than the original track??If I play the track on my phone it's ok but if I send it to Android Tv Spotify app it plays it too slow?? Any sollutions for the problem??

  • Casual Listener
  • Music in my Philips Android Tv plays track 20% slower than the original track?? If I play the track on my phone it's ok but if I send it to Android Tv Spotify app it plays it too slow?? Any sollutio...
  • Alejandar
  • Spotify
  • 706 Views
  • 5 comments
  • 0 likes
  • Android
  • 706 Views
  • 5 comments
  • 0 votes

spotify web player not working on all browsers

hiMy spotify web player usually works but i can't get it to play any tracks (on internet explorer or Chrome). It's 9:30am monday morning. any ideas? anyone else have this issue? thanks

  • Casual Listener
  • hi My spotify web player usually works but i can't get it to play any tracks (on internet explorer or Chrome).   It's 9:30am monday morning.   any ideas? anyone else have this issue? ...
  • Alejandar
  • Spotify
  • 839 Views
  • 5 comments
  • 0 likes
  • Web Player
  • 839 Views
  • 5 comments
  • 0 votes

Names doesnt fit

  • Casual Listener
  • Alejandar
  • Spotify
  • 366 Views
  • 3 comments
  • 0 likes
  • 366 Views
  • 3 comments
  • 0 votes

New music isn't working

When I choose the song it doesn't play despite its availability. It has only happened with recently released music and only a problem with certain songs within a album

  • Visitor
  • When I choose the song it doesn't play despite its availability. It has only happened with recently released music and only a problem with certain songs within a album
  • Alejandar
  • Spotify
  • 831 Views
  • 4 comments
  • 0 likes
  • New Songs
    not working
  • 831 Views
  • 4 comments
  • 0 votes