Help Wizard

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Ranking pessoal (por conta no Spotify) qual musica mais escutada no mês e ano.

Relatório (extração de informações) informar qual musica eu mais escutei no mes e no ano. Eu e minha esposa passamos muito tempo juntos escutando música, isso vai nos ajudar a escolher a melhor pra cada momento. abraço e obrigado.

  • Casual Listener
  • Relatório (extração de informações) informar qual musica eu mais escutei no mes e no ano. Eu e minha esposa passamos muito tempo juntos escutando música, isso vai nos ajudar a escolher a melhor pra c...
  • Eni
  • Moderator
  • 142 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 142 Views
  • 1 comments
  • 0 votes

Switch back to the old desktop interface

The new desktop interface is really hard to get around with. The library alone has to stay in the corner of your screen, which is really irritating. There should be a way of choosing whether you want to use the old or new Spotify interface.The phone ...

  • Casual Listener
  • The new desktop interface is really hard to get around with. The library alone has to stay in the corner of your screen, which is really irritating. There should be a way of choosing whether you want...
  • Eni
  • Moderator
  • 115 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 115 Views
  • 1 comments
  • 0 votes

Separate playlists/albums/artists sections in Your Library

Having recently given my Spotify a spring clean I've only just realised how strange the structure for My Library is and how it could easily be improved (imo). For some reason Spotify bundles all your playlists, albums you've added to your library and...

  • Casual Listener
  • Having recently given my Spotify a spring clean I've only just realised how strange the structure for My Library is and how it could easily be improved (imo).   For some reason Spotify bundles...
  • Eni
  • Moderator
  • 202 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 202 Views
  • 1 comments
  • 0 votes

Teacher Plan

I have a brilliant idea for Spotify to consider. How about creating a subscription plan for teachers, including those who teach at home? This plan would give them access to music and various educational materials, such as audio guides and podcasts, t...

  • Casual Listener
  • I have a brilliant idea for Spotify to consider. How about creating a subscription plan for teachers, including those who teach at home? This plan would give them access to music and various educatio...
  • Vasil
  • Moderator
  • 1010 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 1010 Views
  • 1 comments
  • 0 votes

Improved Social Features

Improved Social Features:Enhance User Profiles: Make profiles more aesthetic/attractive.Easier Friend Adding: Offer new ways to add friends rather than having to search for their usernames or connect to Facebook. Add the option to connect to Instagra...

  • Casual Listener
  • Improved Social Features: Enhance User Profiles: Make profiles more aesthetic/attractive. Easier Friend Adding: Offer new ways to add friends rather than having to search for their usernames or co...
  • OscarDC
  • Moderator
  • 160 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 160 Views
  • 1 comments
  • 0 votes

New UX/UI to resume playback on unfinished podcasts

I like going back into the archives of podcasts. However, when I want to pick up where I left off on the old episode, I have to go hunting for it. I'd like to request that within a show, there is an option to "resume playback" on the podcast episode ...

  • Casual Listener
  • I like going back into the archives of podcasts. However, when I want to pick up where I left off on the old episode, I have to go hunting for it. I'd like to request that within a show, there is an ...
  • Vasil
  • Moderator
  • 163 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 163 Views
  • 1 comments
  • 0 votes

Solo mother and Kids playlist

I am a single mother, and I have been unemployed for 5 months. There is no way to access kids' music unless it's through a family plan, which is much more expensive than an individual one. Have you ever stopped to focus on single mothers in Brazil an...

  • Casual Listener
  • I am a single mother, and I have been unemployed for 5 months. There is no way to access kids' music unless it's through a family plan, which is much more expensive than an individual one. Have you e...
  • Vasil
  • Moderator
  • 140 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 140 Views
  • 1 comments
  • 0 votes

Podcast pages similar to music artists

It would be great to have podcast pages similar to that of artists. Items that would be helpful would include: top episodes, playlists so the recorders can sort their material, live event info. I know I would be open to new podcast if I could listen ...

  • Casual Listener
  • It would be great to have podcast pages similar to that of artists. Items that would be helpful would include: top episodes, playlists so the recorders can sort their material, live event info. &nbsp...
  • 126 Views
  • 0 comments
  • 0 likes
  • Live Idea
  • 126 Views
  • 0 comments
  • 0 votes

Duplicate album redirection

When a new version of an album is added to Spotify, attempting to navigate to an older versions, (specifically via saved tracks in your library,) will redirect to the new version. These redirects are frustrating, as they prevent one from seeing which...

  • Casual Listener
  • When a new version of an album is added to Spotify, attempting to navigate to an older versions, (specifically via saved tracks in your library,) will redirect to the new version. These redirects are...
  • 124 Views
  • 0 comments
  • 0 likes
  • Live Idea
  • 124 Views
  • 0 comments
  • 0 votes

[Desktop] View full date of album, single or EP

Hello.I know, that full date is viewed by howering over year of album and single in the Spotify for Windows. But problem is, that for those people, like me, who don't use a mouse, because are blind It is big difficulty.Please, could You add something...

  • Roadie
  • Hello. I know, that full date is viewed by howering over year of album and single in the Spotify for Windows. But problem is, that for those people, like me, who don't use a mouse, because are blind...
  • Luan
  • Spotify Star
  • 511 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 511 Views
  • 4 comments
  • 0 votes

[Community][Browse] Add more DJ mixes so we can play without YouTube ads

Add full DJ mixes at specific events so we can listen without YouTube ads and the time between drops if we listened to the songs individually

  • Casual Listener
  • Add full DJ mixes at specific events so we can listen without YouTube ads and the time between drops if we listened to the songs individually 🙂 
  • Jeremy
  • Spotify Legend
  • 190 Views
  • 1 comments
  • 0 likes
  • Browse
  • 190 Views
  • 1 comments
  • 0 votes

Voice guidance for blind or low vision users

I'm a blind individual and I would like to be able to know what artist/song title is currently playing.

  • Casual Listener
  • I'm a blind individual and I would like to be able to know what artist/song title is currently playing.   
  • Luan
  • Spotify Star
  • 915 Views
  • 3 comments
  • 0 likes
  • Case Closed
  • 915 Views
  • 3 comments
  • 0 votes

[Suggestion]"Add currently playing song to current Playlist"- Button

Talking here about the Desktop Version: When having opened a playlist in the Browser it would great to have a Button that allows quick adding of a currently playing song to the currently opened playlist. A good place for this would be the bottom left...

  • Casual Listener
  • Talking here about the Desktop Version: When having opened a playlist in the Browser it would great to have a Button that allows quick adding of a currently playing song to the currently opened playl...
  • 867 Views
  • 0 comments
  • 0 likes
  • 867 Views
  • 0 comments
  • 0 votes

Nothing will play

I can log into my spotify account (play.spotify.com) on my Chromebook (Acer C720) and everything looks normal but every time I click on a song nothing happens. Nothing plays. The site is just unresponsive. Weird thing is, my Recently Played list will...

  • Visitor
  • I can log into my spotify account (play.spotify.com) on my Chromebook (Acer C720) and everything looks normal but every time I click on a song nothing happens. Nothing plays. The site is just unrespo...
  • 146 Views
  • 0 comments
  • 0 likes
  • 146 Views
  • 0 comments
  • 0 votes

Songs are being removed from my library?

(defaulted to wrong forum; repost) I'm going to copy/paste user 2Madi's post form another thread (the query was inexplicably closed) because they sum up the issue pretty well and it's been driving me crazy for a year now: "On many occations i've noti...

  • Music Fan
  • (defaulted to wrong forum; repost)   I'm going to copy/paste user 2Madi's post form another thread (the query was inexplicably closed) because they sum up the issue pretty well and it's been d...
  • 162 Views
  • 0 comments
  • 0 likes
  • Desktop
  • 162 Views
  • 0 comments
  • 0 votes

Add support for Google ChromeCast

Hi, I have a problem. I hope someone can help me. I have a tablet Samsung. When I start Spotify everything is going well. After the announcement "30 minutes free-add" Spotify does not play the video add. There is just a black screen and I have to clo...

  • Visitor
  • Hi, I have a problem. I hope someone can help me. I have a tablet Samsung. When I start Spotify everything is going well. After the announcement "30 minutes free-add" Spotify does not play the video ...
  • 152 Views
  • 0 comments
  • 0 likes
  • 152 Views
  • 0 comments
  • 0 votes

Re: Tip Off: Hollie Poetry

Buenos dias. Soy usuario premium. Me gustaria que spotify tuviera 2 opciones. 1. Que tengal la opcion tipo fiesta para ponerle efectos, crossfader y demas para las playlist que uno maneja para las fiestas familiares o de amigos. 2. Soy dj y me encant...

  • Casual Listener
  • Buenos dias.   Soy usuario premium. Me gustaria que spotify tuviera 2 opciones.   1. Que tengal la opcion tipo fiesta para ponerle efectos, crossfader y demas para las playlist que uno ...
  • 259 Views
  • 0 comments
  • 0 likes
  • 259 Views
  • 0 comments
  • 0 votes

Spotify Connect in Android Tv plays music in slow motion

Music in my Philips Android Tv plays track 20% slower than the original track??If I play the track on my phone it's ok but if I send it to Android Tv Spotify app it plays it too slow?? Any sollutions for the problem??

  • Casual Listener
  • Music in my Philips Android Tv plays track 20% slower than the original track?? If I play the track on my phone it's ok but if I send it to Android Tv Spotify app it plays it too slow?? Any sollutio...
  • Alejandar
  • Spotify
  • 599 Views
  • 5 comments
  • 0 likes
  • Android
  • 599 Views
  • 5 comments
  • 0 votes

spotify web player not working on all browsers

hiMy spotify web player usually works but i can't get it to play any tracks (on internet explorer or Chrome). It's 9:30am monday morning. any ideas? anyone else have this issue? thanks

  • Casual Listener
  • hi My spotify web player usually works but i can't get it to play any tracks (on internet explorer or Chrome).   It's 9:30am monday morning.   any ideas? anyone else have this issue? ...
  • Alejandar
  • Spotify
  • 743 Views
  • 5 comments
  • 0 likes
  • Web Player
  • 743 Views
  • 5 comments
  • 0 votes

Names doesnt fit

  • Casual Listener
  • Alejandar
  • Spotify
  • 288 Views
  • 3 comments
  • 0 likes
  • 288 Views
  • 3 comments
  • 0 votes