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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

[All Platforms] No Ads in Podcasts for Spotify Premium users

I pay for my subscription. Every month for years now. The main reason I am a paid-for subscriber with Spotify is so I don't have to hear ads. As I have shifted my podcast listening from other providers to Spotify to bypass ads, both from the platform...

  • Music Fan
  • I pay for my subscription. Every month for years now. The main reason I am a paid-for subscriber with Spotify is so I don't have to hear ads. As I have shifted my podcast listening from other provide...
  • AnneLeda
  • Casual Listener
  • 67423 Views
  • 234 comments
  • 1308 likes
  • All Platforms
  • Case Closed
  • 67423 Views
  • 234 comments
  • 1308 votes

[Subscription] Graduate and Doctoral Student Discount

Currently, the student discount is set up to be available for 4 years per person. This is a hard and fast rule that does not include gradute or doctoral students. Moving forward, Spotify needs to rewrite their policy to be available for this large po...

  • Casual Listener
  • Currently, the student discount is set up to be available for 4 years per person. This is a hard and fast rule that does not include gradute or doctoral students.   Moving forward, Spotify nee...
  • floreleasn
  • Visitor
  • 16463 Views
  • 16 comments
  • 588 likes
  • Subscription
  • Case Closed
  • 16463 Views
  • 16 comments
  • 588 votes

[Subscription] Military / Forces Discount

Spotify currently offer students a 50% discount, yet no forces discount. Spotify should introduce a forces discount for current serving members of the armed forces.

  • Casual Listener
  • Spotify currently offer students a 50% discount, yet no forces discount. Spotify should introduce a forces discount for current serving members of the armed forces. 
  • queenofbattle
  • Casual Listener
  • 119854 Views
  • 611 comments
  • 3822 likes
  • Case Closed
  • 119854 Views
  • 611 comments
  • 3822 votes

[Subscription] Teacher Discount

It would be great if Spotify offered a teacher discount for Spotify Premium. Increasingly I am using Spotify in my classroom, but it is frustrating to have to constantly monitor it and jolt across the classroom to mute the ads. I am happy to support ...

  • Casual Listener
  • It would be great if Spotify offered a teacher discount for Spotify Premium.  Increasingly I am using Spotify in my classroom, but it is frustrating to have to constantly monitor it and jolt acr...
  • StefCarp5
  • Visitor
  • 60827 Views
  • 96 comments
  • 608 likes
  • All Platforms
    Subscription
  • Case Closed
  • 60827 Views
  • 96 comments
  • 608 votes

[iOS][Other] Equalizer on Apple Watch

When I listen to music, I like to tune it to a very specific sound signature. Right now compared to the iPhone, my watch always sounds dull through my AirPods. Therefore, I don’t like listening to music offline on my watch as it does not sound very g...

  • Casual Listener
  • When I listen to music, I like to tune it to a very specific sound signature. Right now compared to the iPhone, my watch always sounds dull through my AirPods. Therefore, I don’t like listening to mu...
  • Luan
  • Spotify Star
  • 2082 Views
  • 4 comments
  • 28 likes
  • iOS
    Other
  • Case Closed
  • 2082 Views
  • 4 comments
  • 28 votes

[iOS][Developer] Panning Feature

I am slightly more deaf in my right ear then my left, I think a panning feature would be very nice to be able to balance sounds for myself. Thank you!

  • Casual Listener
  • I am slightly more deaf in my right ear then my left, I think a panning feature would be very nice to be able to balance sounds for myself. Thank you!
  • Luan
  • Spotify Star
  • 854 Views
  • 3 comments
  • 13 likes
  • Developer
    iOS
  • Case Closed
  • 854 Views
  • 3 comments
  • 13 votes

[All Platforms][Other] Please make genderstar in german language optional

Hello Team,as i wrote in the subject, i would like to request you to create a second kind of german language setting, one "traditional german" option and one "gender sensitve" option for those who like this more than the traditional german.For me i h...

  • Casual Listener
  • Hello Team, as i wrote in the subject, i would like to request you to create a second kind of german language setting, one "traditional german" option and one "gender sensitve" option for those who ...
  • loxcom
  • Newbie
  • 34883 Views
  • 178 comments
  • 863 likes
  • All Platforms
    Other
  • Case Closed
  • 34883 Views
  • 178 comments
  • 863 votes

[All Platforms] Need of short command to jump 5 seconds in a song for blind people

Hello, I'm blind I can not choose to go on a specific place on a song due to my disability. That's why I need it.

  • Gig Goer
  • Hello, I'm blind I can not choose to go on a specific place on a song due to my disability. That's why I need it.
  • Luan
  • Spotify Star
  • 570 Views
  • 6 comments
  • 1 likes
  • All Platforms
  • Case Closed
  • 570 Views
  • 6 comments
  • 1 votes

[Desktop] Global HotKeys for Pause/Play, Skip, etc.

It would be nice to have an Global Hotkey so you can pause/play your music while browsing and not switching between screens. Or when you are gaming and you want another song but you don't want to alt tab and stay idle, a (customizable?) Global Hotkey...

  • Newbie
  • It would be nice to have an Global Hotkey so you can pause/play your music while browsing and not switching between screens. Or when you are gaming and you want another song but you don't want to alt...
  • Logman1
  • Newbie
  • 392542 Views
  • 167 comments
  • 2012 likes
  • browsing
    for
    gaming
    Global
    handy
    HotKey
    Next
    pause
    Play
    Spotify
    Usefull
  • Case Closed
  • 392542 Views
  • 167 comments
  • 2012 votes

[Desktop] Accessibility for the visually impaired (At Lyrics Option)

I have a slight degree of myopia and I have to zoom in on Windows(OS) by 150%. Sometimes I like to read the lyrics of songs on spotify, but with the 150% zoom, there is a slight bug that prevents me from reading the last words of the paragraph. I bel...

  • Casual Listener
  • I have a slight degree of myopia and I have to zoom in on Windows(OS) by 150%. Sometimes I like to read the lyrics of songs on spotify, but with the 150% zoom, there is a slight bug that prevents me ...
  • Luan
  • Spotify Star
  • 504 Views
  • 3 comments
  • 2 likes
  • Desktop
  • Case Closed
  • 504 Views
  • 3 comments
  • 2 votes

[Desktop] View full date of album, single or EP

Hello.I know, that full date is viewed by howering over year of album and single in the Spotify for Windows. But problem is, that for those people, like me, who don't use a mouse, because are blind It is big difficulty.Please, could You add something...

  • Roadie
  • Hello. I know, that full date is viewed by howering over year of album and single in the Spotify for Windows. But problem is, that for those people, like me, who don't use a mouse, because are blind...
  • Luan
  • Spotify Star
  • 451 Views
  • 4 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 451 Views
  • 4 comments
  • 0 votes

[Other] Don’t cancel heardle!!!!

I just found out that heardle will be canceled soon? Please don’t - it’s literally the best part of my day.

  • Casual Listener
  • I just found out that heardle will be canceled soon? Please don’t - it’s literally the best part of my day. 
  • gzeller
  • Newbie
  • 755 Views
  • 2 comments
  • 8 likes
  • Other
  • Case Closed
  • 755 Views
  • 2 comments
  • 8 votes

[Desktop][Playlists] Moving playlists and tracks up or down by blind users

Hello.I think, that I have posted something before, but My idea wasn't constructive. I have looked on this problem with My friend, how to order songs or playlists by dragging and dropping.My friend is sighted, so It wasn't a problem. We have discover...

  • Roadie
  • Hello. I think, that I have posted something before, but My idea wasn't constructive. I have looked on this problem with My friend, how to order songs or playlists by dragging and dropping. My frie...
  • Luan
  • Spotify Star
  • 502 Views
  • 3 comments
  • 6 likes
  • Desktop
    Playlists
  • Case Closed
  • 502 Views
  • 3 comments
  • 6 votes

[Podcasts] DISABILITY as a Podcast Category with Subcategories

Hello,Currently, there are 19 primary categories and 91 subcategories for podcasts and disability is not included in any of these. Disability-themed podcasts are spread out into a variety of categories that do not exactly fit nor represent the conten...

  • Casual Listener
  • Hello, Currently, there are 19 primary categories and 91 subcategories for podcasts and disability is not included in any of these. Disability-themed podcasts are spread out into a variety...
  • Luan
  • Spotify Star
  • 6511 Views
  • 16 comments
  • 139 likes
  • Podcasts
  • Case Closed
  • 6511 Views
  • 16 comments
  • 139 votes

[Web Player][Playlists] Select Multiple Songs at once

Reinstate the Ctrl+A shortcut key function of "selecting all the songs in a playlist" on the Spotify Web Player. Ctrl+A works on the Spotify Desktop App, why not on Spotify's website player. The Spotify Web Player used to have the Ctrl+A function a c...

  • Casual Listener
  • Reinstate the Ctrl+A shortcut key function of "selecting all the songs in a playlist" on the Spotify Web Player. Ctrl+A works on the Spotify Desktop App, why not on Spotify's website player. &...
  • Luan
  • Spotify Star
  • 10247 Views
  • 27 comments
  • 126 likes
  • Playlists
    Web Player
  • Case Closed
  • 10247 Views
  • 27 comments
  • 126 votes

[Subscription] Loyalty Program: Discount for Long Term Subscribers

For subscribers that dont have a lapse in their subscriptions - an incentive could be that every year you get 10% of your subscription price up to 50% off after 5 years of continuous membership!

  • Casual Listener
  • For subscribers that dont have a lapse in their subscriptions - an incentive could be that every year you get 10% of your subscription price up to 50% off after 5 years of continuous membership!
  • Yordan
  • Moderator
  • 44928 Views
  • 76 comments
  • 608 likes
  • All Platforms
    Subscription
  • Case Closed
  • 44928 Views
  • 76 comments
  • 608 votes

[Mobile] Blind people - Shake Phone for getting the next song

It would be so much easyer for our blind son to get to the next song if he could simply shake the phone for that. Just make a toggle on/off for this function to prevent misfunction when people sports (jogging,…).It would be great to get the shake-for...

  • Casual Listener
  • It would be so much easyer for our blind son to get to the next song if he could simply shake the phone for that. Just make a toggle on/off for this function to prevent misfunction when people sports...
  • Luan
  • Spotify Star
  • 1777 Views
  • 10 comments
  • 41 likes
  • Mobile
  • Case Closed
  • 1777 Views
  • 10 comments
  • 41 votes

[Tizen][Search] Filter/search your library on Tizen

Please add a function to filter/search personal content like playlists and songs on watches running on Tizen. For instance, if you use the current search feature with speech-to-text search (the keyboard is well developed by Samsung but not utilized b...

  • Roadie
  • Please add a function to filter/search personal content like playlists and songs on watches running on Tizen. For instance, if you use the current search feature with speech-to-text search (the ...
  • Luan
  • Spotify Star
  • 444 Views
  • 3 comments
  • 1 likes
  • Search
    tizen
  • Case Closed
  • 444 Views
  • 3 comments
  • 1 votes

[Desktop][Playlists] Add to playlist dialogue

Hello.Spotify's desktop new interface is confusing for most of people. I have also new idea to create, which will be better.It'll be good to add 'add to playlist' dialogue instead of submenu in context menu. This dialogue will countains search box to...

  • Roadie
  • Hello. Spotify's desktop new interface is confusing for most of people. I have also new idea to create, which will be better. It'll be good to add 'add to playlist' dialogue instead of submenu in c...
  • Luan
  • Spotify Star
  • 495 Views
  • 4 comments
  • 7 likes
  • Desktop
    Playlists
  • Case Closed
  • 495 Views
  • 4 comments
  • 7 votes

Voice guidance for blind or low vision users

I'm a blind individual and I would like to be able to know what artist/song title is currently playing.

  • Casual Listener
  • I'm a blind individual and I would like to be able to know what artist/song title is currently playing.   
  • Luan
  • Spotify Star
  • 798 Views
  • 3 comments
  • 0 likes
  • Case Closed
  • 798 Views
  • 3 comments
  • 0 votes