Announcements

Missing playlists? Premium disappeared?

Missing playlists? Premium disappeared?

Goodman
Community Manager
Community Manager

Hi everyone,

  

Here's what to try if:

1. You've upgraded to Premium but don't see it in the app.

and/or

2. You aren't seeing your playlists.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try logging out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're logging in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above,  please click which scenario applies to you. We'll then take you through a survey to point you in the right direction:

Screen Shot 2015-10-29 at 11.24.24 AM.png

Screen Shot 2015-10-29 at 11.24.37 AM.png

 

If you're still having trouble please post a new thread in the Accounts section of the Community, thanks!

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