If you're on Premium, try logging out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're logging in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If you've tried all the steps above, please click which scenario applies to you. We'll then take you through a survey to point you in the right direction:
If you're still having trouble please post a new thread in the Accounts section of the Community, thanks!