This week’s Post of the Week goes to the one and only @LeoRager! His helpful and measured tone of voice combined with a great knowledge of our current subscriptions led to one very happy user.
Let’s work backwards and take a look at the deal-breaking message the user sent in response to our Rising Star’s suggestions:
It’s great to see such positive exchanges in the Community; they’re at the heart of what makes the atmosphere of cooperation what it is!
The user first got in touch with a fiddly issue regarding a variety of accounts and subscriptions that they hoped could be merged under Premium for Family (you can read the full post here). Throughout the exchange (which ended with a nice little RAK), @LeoRager's responses were clear, thoughtful and engaged in that they directed the user to right place at exactly the right time.
As a thank you from all of us here, we’ve added a month of Premium to your account. Enjoy! 🙂