Post of the Week - Already charged but my premium still gone?

Community Manager
Community Manager

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Without delay, we'd like to give a huge congratulations to Rock Star @Luke for winning this week's Post of the Week! 🎉


Unfortunately we had a user who was having trouble seeing Premium, even though they had paid. 


It's obviously a bad experience when someone hasn't got what they've paid for! Thankfully @Luke was there to offer some helpful advice.


" should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!"


"Try to log in with that account. When you see a 10 digit number log in with Facebook!"


@Luke also went the extra mile to included an infographic on this exact issue! 


Check it out:

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Really great job, @Luke! A month of Premium us on the way 🙌




Head here to check out the full thread. 


Congrats @Luke! Have a great time with your premium & keep rockin'

Rock Star 15
Rock Star 15

Thanks, @TobiasYoung and @Chris :)