Post of the Week: Charged for a subscription I did not purchase?

Moderator
Moderator

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Happy Thursday everyone! Here's a new Post of the Week for you guys. 

 

Last week, one of our users received a phishing email. Scared they'd get charged, they took to Community and asked for help. 

 

It didn't take long for @Billy-J to come to the rescue. He already knew something wasn't right, but asked the user to verify the sender of the email to confirm his suspicions.

 

A few moments later..

 

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He came with the solution (and a helpful tip!)

 

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Well done Billy! Have a month of Premium on us 🎉 Thanks for everything you do.

11 Comments
Moderator
Moderator

Well done @Billy-J !!

 

YahTehgz
Composer

Nice one! @Billy-J !!!

CryticalAce
Community Legend

You nailed that post mate! Enjoy the premium!

Rock Star 22
Rock Star 22

Thanks everyone! I really appreciate this :) 

fmcristaldi
Newbie

Here's the thing...

I just need someone to help me with a problem

Don't to be part of a blog or whatever. Just need a Spotify support e-mail so that I can resolve my issue

(Spotify keeps asking me to confirm my address even though I did it already - funny thing, Spotify threatened me on cancelling my subscription for something that I already done)

 

Again, to whom should I send an e-mail to in order to solve my problem?

Rock Star 22
Rock Star 22

@fmcristaldi,

 

I'd recommend starting a new thread here so the community can see your issue and help out :)

Thanks!

BloodySangre
Music Fan

Contact support and they will cancel it or and refund you.

HudsonWallace
Newbie

Good evening! Because most of the songs, play list, that is almost everything can not be downloaded to listen offline. What is the advantage of having a premium account? I signed for this purpose. 

Moderator
Moderator

Hey there @HudsonWallace,

 

Sorry to hear that! In this case, we'd suggest heading here instead and starting a new thread to get a speedier reply.

Rock Star 7
Rock Star 7

Congrats @Billy-J, well done!

Rock Star 22
Rock Star 22

Thanks @MauriceMV :)

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