Welcome to the stage, Friday’s grinning brother: Happy Thursday! 🎉
💫Today we’re proud to present @ItsPugle, the star behind this week’s Post of the Week. 💫
The post we’re celebrating is a great example of the sea of sincere and colaborative interactions that populate our Community on a daily basis. Getting off to the perfect start, the user reached out for help in just the right place.They had an issue getting their children set up on their Premium for Family subscription, so posted their help request in the Premium for Family & Student Discounts help board:
Subscription issues can be tricky and sometimes their causes can seem to be outside the box; that’s why it’s so important to pay close attention to the details of the issue as described by the user. As we’ll see, that was demonstrated expertly by Rock Star, @ItsPugle. Having caught the user up to speed, explaining that each Spotify account requiresa unique email address, @ItsPugle went the extra mile and offered some background info on our age policy. This added extra aided a swift resolution and served as an active reminder that at the core of our Community is conversation. You can check out the response here.
So from all of us here in the Community, congratulations @ItsPugle! We’ve added a month of Premium to your account to say thank you 🙂