Hey! It's Thursday again. As everyone is gearing up for the weekend, we're taking a little bit of time to appreciate a post by one of our Rising Stars, @0rangeJuice.
Here's how it all went down:
One user was concerned about their music after losing their phone. They said "I lost my phone did I lose all my music to?". Luckily, their concern didn't last too long as @0rangeJuice swooped in to save the day.
"Hi Musicalmayhem, I'm sorry to hear you've lost your phone."
BOOM! Straight out the gate with the empathy there. Very nice!
"To reach your playlists you only need to log in to your spotify account on whichever device you want. But if you had playlists downloaded to be able to listen offline that's gone with the lost device (phone) and you're gonna need to download them again on another device."
@0rangeJuice goes on to inform the user that the music is saved to the account and their playlists would still be accessible. Sadly, it's a different story for any offline music.
So far it's going well. Surely it's time to say goodbye and send the user on their way. Not yet! @0rangeJuice drops another knowledge bomb in the form of a nice little tip for the user.
"Make sure to log out on your lost phone so no one else is using your Spotify account."
A nice little metaphorical cherry on top of an already delicious metaphorical cake.