A few weeks ago, we came across this post in the "Other" board.
We reached out to our Stars to see if they had any more ideas on how to troubleshoot the issue the user was having with the keyboard, namely that the play/pause button on the keyboard didn't work while gaming.
Fortunately, @CryticalAce stepped up to the plate and was willing to help out by answering this challenging tech-related post with a workaround.
Here's what we loved about it:
He aced the tone of voice, using reassuring phrases throughout
He gave detailed explanations of the terminology he was using where needed
He set out his answer in a clear and easy-to-follow way, using numbered steps
Take a look for yourselves:
Because of that, we're glad to give him a free month of Premium - nice one!
We appreciate your willingness to help out. You are this week's (last action) hero!