Help Wizard

Step 1


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Post of the Week: Premium £99 for a year offer - lose a month's subscription ?


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Happy holidays folks! While some have spent time celebrating, some users have spent time worrying about ongoing issues. 


Lucky for them, you've been around this December to lend a helping hand! We'd like to give a big shout out to everyone who's been helping over the holiday period. You know who you are - Thank you!


Now to celebrate one Rising Star in particular. Without further ado, this weeks Post of the Week goes to... @Luke


You can check out @Luke's post here


The original question was,


Hi there,

I'm a premium subscriber, paying £9.99 a month. I've seen the offer for a year at £99 and would like to take it up, but it all reads like it will start immediately. I've just been billed £9.99 for my next month's subscription, so will I lose that £9.99 when I pay for the yearly one ?


Thankfully, @Luke jumped in with, 



when you pay for the yearly offer, you won’t loose the money you already paid. The yearly offer will get added to the month you already paid for.


Have a nice day!



This friendly and informative post lead to a relieved user, and was even marked as the solution. It's a good thing too, because this post has been viewed 571 in just 2 weeks!


Great work @Luke! A month of Premium is on the way 🎉