It's a bad feeling when you can't get a hold of a service you've paid for. Paying for Premium and not seeing any benefits lead one user to the Community for help.
Premium doesnt work was the shout for help that @jmdesin892 answered with an informative and concise,
The first thing you want to check is that you are logging in to the account that has premium. Check the credentials here in your Account Settings. When you look to the right of the page, it will tell you the type of account you have.
Before finishing off with a friendly,
Hope this helps! Let me know!
We didn't hear back from the user in this case, but I think it's safe to assume no news is good news.
Great work, @jmdesin892! A month of Premium is on the way :)