Post of the Week: Premium lost

Community Manager
Community Manager

Post_of_the_week-green.pngBig congratulations to this week's Post of the Week winner... 🥁

 

Top Star - @LordRollin!

 

After switching phones, a user found that all of their Premium features had vanished. 

 

They reached out to our Community to find out more, and @LordRollin provided answers. 

 

 

A thorough explanation, and a friendly sign off has earned @LordRollin this weeks win!

 

You can check out the whole post here

 

A month of Premium is on the way @LordRollin!

 

Keep... spotify:track:3IV4swNduIRunHREK80owz

8 Comments
Rock Star 10
Rock Star 10

Yay! Thanks!

Rock Star 7
Rock Star 7

Hey congrats @LordRollin!!!!!

Enjoy your premium month! 😀

Teamjoseph921
Newbie

How do I contact spotify directly about my account? Number or email would help please

 

adsarto65
Newbie

While listening music on a Windows 10 laptop suddenly the computer freezes and I have to reboot. Reinstalled latest app version to no avail. Any help?

natusica
Newbie

 

I'm struggling to find a way to send the direct message to Spotify or to start a new thread so trying here...

 

I've had issues with my account and it was reset by Spotify meaning I now need to upgrade to Premium again. This option still seems to be available via home page, however when I click on upgrade it only give me 3 options:

 

1) pay for student subscription 

2) pay for 1 year premium 

3) pay for Family premium 

 

None of these options are suitable. I just want to pay 9.99 a month as I was before? How do I do this? Or has this option been removed? In which case you need to remove it from the home page and update your current users. 14.99 is above my music budget. 

 

Franksommers978
Newbie

Why ,when I make a playlist,I don't get what I asked for?All I get is junk that I don't want and I have to keep clicking next and yeah,just try calling or making contact with the company,good luck with that.It is just $10.44 worth of agravation.How can they stay in business for long with this kind of customer service?I was on the phone with capital one and even they couldn't make contact with a person at spotify.

bromberg
Newbie

I have a non-paying account so how do I listen to music (with ads, I assume) as a non-premium member?

Thanks,

Dan

 

andyswarbs
Newbie

This solution to premium lost does not help me at all.  Yesterday my premium account was working okay, today I am reduced to a free account which is no good to me since I listen through sonos.

 

Only only have one account.  I have checked and there is only one account.

 

I need a solution to this.  My wife is saying let's go back to deezer.

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