Post of the Week: Remove android phone using my account?

Community Manager
Community Manager

postoftheweek04.png

 

Here we go again - It's Post of the Week!

 

 

Screen Shot 2017-09-14 at 12.19.49.pngThis week goes out to one our Rising Stars - @koenve! Congratulations 🎉 

 

The user in question was having some bad luck, when they found another Android device was active on their Spotify account. 

 

They reset their password right away, but missed a vital step in securing their account. Luckily @koenve was there to help out...

 

"Hey,


Under "Account Overview", you can choose to log out of all devices you are currently logged in. You can hit this button after changing your password, to make sure only you can use your account."

 

This opener was polite, and straight to the point. Exactly what the user should expect when reaching out for help. 

 

Bonus points have been awarded here for adding an image to help explain the process - Great idea!

 

After adding the solution, @koenve signed off with a quick...

 

"Hope this helps"

 

...which came across as nice and friendly. You can read the full post right here

 

A month of Premium time is on it's way to you now @koenve - Excellent job! 

 

Thanks for doing...

 

spotify:track:73NbHgUZ51H65Bfo2HFKUi

8 Comments
Spotify
Spotify

Nice one @koenve! Well done 🤠

Spotify
Spotify

Sweet, great stuff @koenve!

 

Keep it up 🙂

Community Manager
Community Manager

Nice one @koenve 🙂!!

Rock Star 16
Rock Star 16

Awesome post @koenve! 👌

crematedman
Community Legend

Congrats @koenve! Well deserved ^_^

Kmt1988
Newbie

☺️

Spotify
Spotify

Awesome post @koenve!

 

🙂

nadakoho
Casual Listener

Good Post!

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