How's it going? Plenty of goings on this week in the Community :)
Anyway, less of the small talk - we're here to share a great Post of the Week from one of our newest Rising Stars, @CryticalAce
So here's the story; a user reached out to us with a slight problem with the sound quality of their Spotify playback. Then @CryticalAce stepped in with the following super helpful post...
Sorry to hear about your issues, I think the reverb may be caused by one of your phones settings, the best way to check is go to your Spotify settings and scrolling down to Equalizer and tap on it, you will likely get a warning box, that is ok, it will then take you to Sound Alive and here you can check your settings or even reset them to default if you wish!
Good luck, Jordan
Thankfully, this was all the user needed to do and his issue was fixed.
This awesome post not only helped the user, but it also explained why the steps should help. It also explained any possible hiccups that might pop-up, whilst advising the user in a friendly tone that this should be expected.
All-in-all, a great post! So please all join me in congratulating @CryticalAce with the Post of the Week for this week.