Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

2 exact same songs, but the streams are still counted separately... Should be merged

2 exact same songs, but the streams are still counted separately... Should be merged

afbeelding_2021-10-01_225236.png

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
4 Replies

Hi there @ItsXXXTentacion

 

Thanks for reaching out about this here in the Community. We'll gladly share some light on the situation. 

 

The way the app is currently structured, if the same song is uploaded twice, let's say in two different versions of an album, it's recognized as two distinct songs. This has the advantage that if the sound quality was remastered or any changes made between the two releases, users can enjoy them both. 

 

It seems also that some other users feel the way you do and  went ahead and posted this idea requesting the feature to consolidate duplicates. You can add your support there by up-voting the idea. We'll inform on any developments there, as soon  as there are any. So make sure to subscribe, if you haven't already. 

 

Hope you find this useful. Keep us posted if you have any questions.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

But the case is already closed...

Hey @ItsXXXTentacion,

 

Thanks for getting back to us 🙂

 

No worries. The idea is still open for voting. Feel free to add your +Vote and Subscribe to it so you can stay up-to-date with any relevant news about this.

 

You can also check this article for more information about why an idea is closed with a status Case Closed.

 

If you need anything else, the Community is here for you.

Ver Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Hello, I remember playing this album in the past and liking several songs. When I open the album now all my hearts are gone, however, when I play the songs, they do appear with heart in the bottom "Now playing controls" section.


nimareq_3-1691879437087.png

Suggested posts