Albums not playing, playing wrong songs

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Albums not playing, playing wrong songs

dashrip87
Roadie

Does anyone know why an album won't play and why it plays the wrong songs?

Hopefully I won't get an automatic email like I did before that says "Go to the Community page" where I already am. 

 

Bueller? Bueller?

18 Replies

Re: Albums not playing, playing wrong songs - Status changed to: Need more info

Rock Star 16
Rock Star 16

Hey @dashrip87! Welcome to the Spotify Community!

 

That's not cool! Does this happen with specific albums? If so, could you send over the album URIs and the country your account is registered to?

 

Thanks, take care! :)

HuibRock Star 16
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Re: Albums not playing, playing wrong songs

dashrip87
Roadie

Yes, it is happening with specific albums.

These two albums are listed under the band's page, but do not play:

https://open.spotify.com/album/5oC4v9SkjMKhLs2gWT0hd5

 

https://open.spotify.com/album/2xqliId6D1e3iSUCNyffFy

 

The album Rock On, is actually playing the album I've put below it--Eat It, not "Shine On", "Sour Grain", etc., and the wrong songs from Eat It are starting already in progress:

https://open.spotify.com/album/7uQrk71Z2IvHIlA5OZQxEx

 

https://open.spotify.com/album/2KJOewTQPd1BlCneFBTjeN

 

I am registered in the United States. 

Re: Albums not playing, playing wrong songs

JDezzy
Casual Listener

Im having the exact same problem. Im registered in Canada.

Re: Albums not playing, playing wrong songs

Rock Star 16
Rock Star 16

Hey guys!

 

These albums should be available in the US and Canada. What error message does Spotify show when you're trying to play the album? Also, could you try a quick log out and log back in for me?

 

Thanks, take care! :)

HuibRock Star 16
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Albums not playing, playing wrong songs

dashrip87
Roadie
No message at all. It’s just playing the wrong tunes, and both albums are progressing along the track time line but no audio.


Re: Albums not playing, playing wrong songs

Rock Star 16
Rock Star 16

Hey there!

 

That's odd. Could you try to play these albums on a different device or using the Web Player?

HuibRock Star 16
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Albums not playing, playing wrong songs

dashrip87
Roadie
Both problems still exist through Web Player, plus the Player playback is not as smooth as just the app. Lot of stutters during track play.


Re: Albums not playing, playing wrong songs

Rock Star 16
Rock Star 16

Hey @dashrip87!

Hmm, thanks for trying! You can read more about reporting content errors here.  Let me know if there's anything else I can help you with.

 

Take care! :)

HuibRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Albums not playing, playing wrong songs

dashrip87
Roadie
How do I get this resolved?


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