Bad Files

[luv2ce82001]

I have notice that the song DMSR under the Prince library 1999 album seems to be a bad file and I can not get it to play

[user-removed]

@luv2ce82001

Hello:

What device, OS, and Spotify app version is this happening with, are you a free ad supported user or premium user of the Spotify service?

Can you give a bit more description of what happens when you try to play the song? For example does the Spotify app just sit there and continues on to the next track after some time has passed?

Does a bar or warning show up with any kind of error codes with regards to the non playing track, can you list any error codes that does show?

Have you first tried a quick log out and log back in? Often just doing this can clear up random issues from time to time with the Spotify apps.

Any other songs on the Spotify service you know for sure that are available to you but are not playing as well?

Have you tried playing the same track from a different app source? For example if you was having trouble with the mobile or desktop Spotify app have you tried playing the same track from another device app? Users can even use the Spotify web player as a quick test to see if they are having device app issues: https://play.spotify.com/