Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't see info about family account members

Can't see info about family account members

Trying to verify the members of my family account - all that appears on the account page is a generic gravatar for each member - except for one person who appears to be logged in?  See screenshot....

 

 

Screen Shot 2017-10-20 at 8.01.22 PM.png
Reply
8 Replies

I'm also seeing the same thing. Trying to figure out which family members I've got on my account and they all show the same way 

Capture.PNG

Hi, same problem. I've tried on different web navigators and got the same problem.

 

borrar.JPG

 

Seems to be a general problem... Any thoughts @Spotify?

Screen Shot 2017-10-23 at 22.01.08.png

This is also happening to me!!!

IMG_7051.PNG

Same here, @spotify are you going to adress this issue ??? It's rather annoying especially that I want to change one family member.

Same for me.

My wife is downgraded to free!

What is the problem?

i pay for premium for all family members!

Same problem and need to substitue a member on my family plan ASAP.

I agree 😄 Its very bad, cause i have lost one of my family members... RIP. 

spotify.PNG

Suggested posts