Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Crashes when I attempt to play anything other than Wrapped

Crashes when I attempt to play anything other than Wrapped

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @Jeffc0816,

 

Thanks for reaching out! This is an odd app behaviour indeed.

 

Could you try logging out of your app and then back in twice in a row? This triggers a manual sync of your settings and might help out. 

In case it doesn't, restart your device and, if the issue persists, we can try removing the cached data to see if that would make a difference.

Another thing to try is removing all Spotify-related data and installing the app anew via the steps for a complete clean reinstall.


Note: Clearing your cached data removes all offline songs so, if you have any, you'd have to re-download those 🙂

Keep us posted on how things go!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts