Day and Age - The Killers, dissapear

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Day and Age - The Killers, dissapear

Kuartazona
Regular

Plan

Premium

Country

 Chile

Device

Iphone X

Operating System

iOS 11

 

My Question or Issue

 The entire album day and age are dissapeared, what is the problem?

12 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Kuartazona -  welcome to the community!


I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next- Let me know how this goes 🙂

Billy-JRock Star 24
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Kuartazona
Regular

i already reinstall the app and restart the device too, nothing happenIMG_6180[1].PNG

EthanS1
Community Legend

Hi @Kuartazona

Could you try using this link below and let me know if you get any sucess with that and press the Spotify logo.

Just to confirm you are trying to access this Album from Chile?

 

Keep me in the loop!

 

https://open.spotify.com/album/0G1t4uPgOGjvH9FJcEjXRb?si=3QDTicKLRi-pD2ulJwsI9w

Kuartazona
Regular

now the album is incomplete, the song remarked in red can´t be played. Yes, i´m from Chile

 

 

Captura.PNG

EthanS1
Community Legend

Thanks for that super fast reply @Kuartazona!

 

It seems in this case these songs specifically aren't available in Chile currently- Sometimes content can be that agreements with artists or labels may be ongoing or can't be reached, or ownership of rights can change hands. It could be a permanently change or just temporarily. There is some more information here on missing content

 

I hope that helps!

Kuartazona
Regular

i wasn´t sure if in fact exist a regional restriction, now i know. Thank's for your help buddy

n0x10us
Newbie

In Germany it is actually the same. Just this view tracks are available like postet above. 

 

It was completely available some weeks/months ago.

mxr-d_ee5e99d
Newbie

Yeah sup with this, why would only 1 album from The Killers be removed? (removed in holland here too, gg)

Mr_Disc0
Regular

Same thing in Canada.  Every other album available...

arnolanf
Newbie

Same in France.

It's sad 😞

Dorothymack
Newbie

I’m having the same problem, only a few songs from the album come up. But when searching for the album its not there, its not on The Killers page either. Any song from the album thats on a playlist skips. I’m in Canada and I had the song before. I asked several people and they no longer have that album either. 

Lousan92
Songwriter

In Spain it's the same, only four songs available because they are in compilations or singles. It's strange, the singles of the album are available as separate songs, but not the full album. In Apple Music it's available, as well as in other platforms.

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