“Don’t play this artist” not working

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“Don’t play this artist” not working

Davidraphy22
Visitor

‘Don’t play this artist’ and ‘Block’ functions not working.

31 Replies

Bilbo4
Regular

I have the same issue, block an artist but they continue to show up in playlists.  I have blocked over 100 and it seems to have stopped working.  is there a limit to how many you can block?

CarlosE
Moderator
Moderator

Hey @Bilbo4,

 

Thanks for posting on this thread.

 

Can you let us know in which playlists are those artists that you blocked appearing?

 

On another note, there isn't a set limit to the number of artists you can block. Just to confirm, are the artists you're seeing in your playlists just the ones you've recently blocked, or it's rather random?

 

Keep us posted. We'll be on the lookout.

CarlosEModerator
 
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Bilbo4
Regular
thank you.

I see artists that I have blocked in Daily Mix 4, e.g. I've blocked Neil
Young more times than I can remember yet he still shows up.  Others that
have been blocked multiple times, in this playlist, include John Mayer,
Aerosmith, Journey, and David Bowey.

In Daily Mix 1 Tom Rush has been blocked multiple times, as well as
Billy Idol.

In Daily Mix 6 Natalie Merchant, Marianne Faithfull, k.d. Lang and others.

I've given up using the feature and it's a major problem for me, enough
to consider other streaming services esp those with better quality audio.

thanks again

phil

CarlosE
Moderator
Moderator

Hey @Bilbo4,

 

Thanks for your reply.

 

Just to confirm, did you already try running a clean reinstall of the app by following these steps? This can be helpful to get rid of any cached files that might be causing trouble.

 

Keep us posted on how it goes.

CarlosEModerator
 
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Bilbo4
Regular

Multiple people are having this issue, have you found any solutions?

I've done all the suggested things, clean install etc.  I banned Billy Idol this morning for at least the 20th time, he just keeps coming back.  And many others!

hoping someone has found an answer

Eni
Moderator
Moderator

Hey @Bilbo4

 

Thanks for getting back in touch. 

 

Could you let us know if this is happening across devices or on a specific one? 

 

Additionally, would you mind sending us a screenshot of the options you're seeing when you open the menu tapping on the 3 dots of the artists page?

 

Also, we'd like to know if you're only seeing the artists you blocked recently in your recommendations or you're seeing the ones you blocked a long time ago.

 

We'll be on the lookout. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Bilbo4
Regular
it's happening on my iphone 11 promax, latest os.

i haven't looked at other devices

it seems to be artists I've deleted (tried to delete) over the past 4-5
months

I've deleted and reinstalled the app after a clean reinstall

this is the screenshot

I select "Don't play this artist" and the block sign appears up above
next to the artist, but it does no good.  The artist just keeps coming
back on play lists.


After

Eni
Moderator
Moderator

Hi @Bilbo4

 

Thanks for your reply. 

 

It looks like the screenshots weren't attached correctly. Could you try it again? You can attach them to your next reply by tapping on the camera icon in the post editor.

 

We'll be waiting for your reply.

 

 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Bilbo4
Regular
I don't know if you are receiving my messages, I've had no response for
days.

Here is a typical occurrence, Billy Idol has been "do not played" dozens
of times, yet continues to be added to playlists:

So I "do not play this artist" and get:

You'd think this would take care of it, but he keeps coming back, and
this happens with all artist that I ban.

This is not a problem with my phone!

LMK if you are getting my messages

phil





Alex
Moderator
Moderator

Hey @Bilbo4,

 

Thanks for your reply.

 

Could you check if the songs you're getting recommendations for are singles by Billy Idol?

 

Because, if Billy Idol is featuring in a song, it won't get filtered out.

 

We'll be on the lookout for your reply.

AlexModerator
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Bilbo4
Regular
Yes, I'm very aware of this limitation.  Billy Idol himself has been "do
not played" well over 20 times and the same for several dozen other
artists.

I have done a clean re install, deleted and reinstalled the app, no help.

CarlosE
Moderator
Moderator

Hey @Bilbo4,

 

Thanks for keeping in touch.

 

Can you try logging in to a different account, like a friend's or relative's, or create a new free account, and try blocking artists there? Let us know if that works properly in that account.

 

We'll be on the lookout.

CarlosEModerator
 
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Bilbo4
Regular
I do not have access to another account and it would take some time to see if blocked artists stayed blocked.

CarlosE
Moderator
Moderator

Hi @Bilbo4,

 

Thanks for your reply.

 

Can you confirm if whenever you go to the Billy Idol page you find the option Don't play this unselected, and you have to tap it again, or if you manually tap on Allow to play this and then Don't play this again? We're trying to understand if this is something related to the option not being saved or if it's being saved but isn't working properly.

 

Keep us in the loop.

CarlosEModerator
 
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Bilbo4
Regular
Thank you for sticking with this.

If I ban an artist it “works” and the circle/slash symbol appears. A day or two later the ban is gone and the artist is played again.
As an experiment I banned an artist, it worked and then I turned off the phone then back on again. When I checked the artist the ban was gone! So at least we know that a power on/off cycle reverses the ban.

It follows that the changes are not being saved.

I did the same thing with my wife’s phone, she has her own account ( same version of Spotify) and the ban was still in effect after a power on/off cycle!

So it looks like something is indeed wrong with my phone. Shall I just try the clean reinstall again?

cameron_dunne
Newbie

My button seems to have completely disappeared. I have probably under 10 artists blocked but my button is gone?

Screen Shot 2021-05-21 at 1.59.54 PM.png

Eni
Moderator
Moderator

Hi @cameron_dunne

 

Thanks for getting in touch about this. 

 

Would you mind sending us a screenshot of the options you're seeing when you try to block an artist? Make sure not to send us any private info. 

 

We'll be on the lookout.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

COCO_CR78
Visitor

I canceled my subscription because of this.  Don´t want my son listening Bad Bunny a his stupid friends.

 

There is music should not be on spotify or even exists.  At least should be a functional option to block it. 

Mario
Moderator
Moderator

Hey @Davidraphy22,

 

Thanks for reaching out about this here in the Community.

 

Since it could be a temporary error, would you mind trying each of the following steps?

 

If these steps don't help, would you mind letting us know what exact device(s) and operating system you're experiencing this with?

 

We'll look out for your reply and be here to help with anything else as well!

MarioModerator
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HKINC
Regular

Still doesn't work properly in mid-2021

So annoying, and considering to switch to Apple Music

See the screenshots - it happens on multiple platforms!

signal-2021-05-04-140757.jpg
Screen Shot 2021-05-04 at 2.04.49 PM.png
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