Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Greyed out Songs on Releases from Our Artists

Greyed out Songs on Releases from Our Artists


Three of the artists on our label have one or more songs that are currently greyed out, although they were available previously. We have checked with distribution, and have even attempted to re-push the releases, but it has not solved the issue. Our staff has attempted to contact Spotify Support previously but to no avail. We would like to know if there is any way to make our tracks available on Spotify once again, and if there is anyone with whom we could get direct contact to solve the issue.

Thank you,
Hannah Coffey (Multilux Recordings)

2 Replies

Hey @MultiluxRecs!


Thanks for reaching out to us.


The best thing to do in this case, is to contact the Artists team. They'll get back to you as soon as possible to see what can be done about this.


All the best.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Thanks for responding. However, I have looked at the form and none of the options in the drop-down menu really fit that with which I need help. Is there a specific person to which you could direct me, or is there a particular option you suggest I choose within that drop-down menu in order to explain the situation? Thanks again.

Suggested posts