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Hissing noise in a song

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Hissing noise in a song

urbaindepuce

I noticed a hissing noise in this song that is starting at 7:39 and lasts until the end.

 

https://open.spotify.com/track/2gahl8G2g2j2Kvo5TcVr8P

 

It should not be there as you can verify when listening to it on Youtube for example. The noise is also present when I play the song with the web player so I guess the issue is with the song itself. Can this be corrected by Spotify in any way?

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Marked as solution

@urbaindepuce

 

Hello:

 

I just checked the song out from my end, so it sounds like a song encoding issue. All that can be done now is to report the playback issue to Spotify by the information below, and see if the label sends a corrected updated version of this release back to the Spotify service.

 

If you've seen either

- a track, album, or artist in our catalogue with incorrect information (i.e. wrong release year, misspelling, etc.)

- different artists in the same Artist Page

- incorrect cover arts

- incorrect artists biography

or

- a track or album that isn't playing correctly (i.e. a song only playing one second of music)

Then you can report the error using the Contact Form. Once there, perform the following steps:

Step 1: Click on "I want to report a broken song or wrong song information".
Step 2: Click on the Green Button that reads "I STILL NEED HELP".
Step 3: Copy and Paste the track URI links to the songs into the field that reads "Song URI".
Step 4: Type up a description of the track issues in the "Tell us more" field.
Step 5: Click on the green button "SEND QUESTION".
Be sure to include all Spotify URI's in the body of the message!

After contacting Spotify Customer Support, you should receive an automated response from Spotify. The tracks will then be aggregated and reported to the content provider. The Spotify Content teams will update their database with the correct information as soon as the label or aggregator has sent them an update with the correct data.

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2 Replies
Marked as solution

@urbaindepuce

 

Hello:

 

I just checked the song out from my end, so it sounds like a song encoding issue. All that can be done now is to report the playback issue to Spotify by the information below, and see if the label sends a corrected updated version of this release back to the Spotify service.

 

If you've seen either

- a track, album, or artist in our catalogue with incorrect information (i.e. wrong release year, misspelling, etc.)

- different artists in the same Artist Page

- incorrect cover arts

- incorrect artists biography

or

- a track or album that isn't playing correctly (i.e. a song only playing one second of music)

Then you can report the error using the Contact Form. Once there, perform the following steps:

Step 1: Click on "I want to report a broken song or wrong song information".
Step 2: Click on the Green Button that reads "I STILL NEED HELP".
Step 3: Copy and Paste the track URI links to the songs into the field that reads "Song URI".
Step 4: Type up a description of the track issues in the "Tell us more" field.
Step 5: Click on the green button "SEND QUESTION".
Be sure to include all Spotify URI's in the body of the message!

After contacting Spotify Customer Support, you should receive an automated response from Spotify. The tracks will then be aggregated and reported to the content provider. The Spotify Content teams will update their database with the correct information as soon as the label or aggregator has sent them an update with the correct data.

urbaindepuce

Thank you, I contacted Spotify and reported the faulty track.

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