I lost all my music!!!

[user-removed]

Hi,

I have a free account on a Macbook pro (macOS BigSur 11.7.2) desktop app.

This evening i opened it and all my music was there, then I did close application.

Few time later opening the app it was empty! Like a new account!!

Why?

HEEEELLLLP

Thank You

David

[geovanebento · Accepted solution]

Hey! Welcome to our community! We are sorry for the failure in your application. Spotify is always looking for improvements and therefore there may be some errors, but don't worry, everything will be back to normal soon. And if you've already tried updating or re-intelling and your songs are still missing, here's a link where you can speak to a member of the support team who can help you more accurately. I hope it solves your problem. Strong hug and a great 2023!

https://accounts.spotify.com/pt-BR/login?nosignup=true&continue=https%3A%2F%2Fsupport.spotify.com%2F...

[user-removed]

Thank you! Problem was solved by Spotify Staff.

[geovanebento]

Huhu \o/! Great! I am happy 😃👏