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Jekyll and Hyde: The Gothic Musical Thriller wrong music with song title

Jekyll and Hyde: The Gothic Musical Thriller wrong music with song title

cristiancruz214

I love Jekyll and Hyde a lot but I noticed toward the end of the album that the songs are mismatched with their title. For example if I were to hit "Confrontation", the music for "Once Upon a Dream" would start playing. And "Once Upon a Dream" would play "A New Life". I like to listen to musicals in their set order and the ending of the album throws it all off.

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2 Replies

@cristiancruz214

 

Hello:

 

A couple of things to double check before resorting to reporting a content play back error. Do you have Spotify on another device other than the one this is happening with with regards to the song order playing like this? You might try and play the same content and see if the same issue arises on more than one type of access to the Spotify service? You can even try and play the release in the Spotify webplayer here: https://open.spotify.com/ This is to help to rule out a possible data cache issue with the Spotify app for this play back issue happening. 

 

Have you tried doing a simple log out and back into the Spotify app again? Sometimes this clears up odd play back issues like this, even an app clean reinstall on the system being used can help sometimes in a last effort to trouble shoot play back issues. If none of these ideas work you can report content play back errors by following the information below.

 

If you've seen either

- a track, album, or artist in our catalogue with incorrect information (i.e. wrong release year, misspelling, etc.)

- different artists in the same Artist Page

- incorrect cover arts

- incorrect artists biography

or

- a track or album that isn't playing correctly (i.e. a song only playing one second of music)

Then you can report the error using the Contact Form. Once there, perform the following steps:

Step 1: Click on "I want to report a broken song or wrong song information".
Step 2: Click on the Green Button that reads "I STILL NEED HELP".
Step 3: Copy and Paste the track URI links to the songs into the field that reads "Song URI".
Step 4: Type up a description of the track issues in the "Tell us more" field.
Step 5: Click on the green button "SEND QUESTION".
Be sure to include all Spotify URI's in the body of the message!

After contacting Customer Support, you should receive an automated response from Spotify. The tracks will then be aggregated and reported to the content provider. Customer Support will update their database with the correct information as soon as the label or aggregator has sent Spotify an update with the correct data.

Turbochap
Yeah this is happening for me too and I adore the song Confrontation and it's really disappointing.

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